Bilingual Customer Service Representative - State Farm Agent Team Member

Bilingual Customer Service Representative - State Farm Agent Team Member

Chad Peterson - State Farm Agency in Las Cruces, NM is looking for a friendly, professional and customer-focused Bilingual (Spanish/English) Customer Service Representative to join our team. This is an insurance customer service role focused on helping existing customers with their policies, answering questions, providing ongoing support and making sure customers receive responsive, personalized service. If you enjoy helping people, solving problems and building strong customer relationships, this is an excellent opportunity to join an established local State Farm agency.

As a Bilingual Customer Service Representative, you will work directly with customers by phone, email and in person to provide ongoing support with their insurance policies. You will assist customers with questions about their coverage, policy changes, payments, documents and other service needs while working closely with the agency team to make sure each customer receives the right assistance. The ideal candidate is someone who communicates confidently in both English and Spanish, enjoys helping people and can handle multiple customer requests while maintaining a professional and positive attitude.

What You'll Do

• Provide friendly, professional customer service to existing State Farm customers
• Communicate with customers fluently in both English and Spanish
• Answer incoming customer calls and respond to customer questions
• Assist customers with policy questions, changes and general service needs
• Help customers understand their insurance coverage and available options
• Assist with policy updates, payments, documents and other customer requests
• Follow up with customers to make sure their questions and service needs are resolved
• Schedule customer appointments and coordinate follow-up with the agency team
• Identify customer needs and connect customers with the appropriate agency team member when additional assistance is needed
• Maintain accurate customer information and policy records
• Provide timely and professional follow-up on customer requests
• Build strong, long-term relationships with customers
• Support the agency team with day-to-day customer service activities
• Help create a positive customer experience at every point of contact

What We're Looking For

• Fluent in English and Spanish required
• Property and Casualty Insurance licensing must be able to obtain
• Previous customer service experience preferred
• Insurance or financial services experience is a plus
• Strong verbal and written communication skills
• Excellent listening and problem-solving abilities
• Professional, friendly and customer-focused attitude
• Strong attention to detail and organization
• Ability to manage multiple customer requests and follow up effectively
• Comfortable using computers, email and customer service systems
• Dependable, professional and motivated
• Ability to learn insurance products, agency procedures and computer systems

Insurance experience is helpful but not required. Candidates with customer service, insurance, banking, financial services or other client-facing experience are encouraged to apply. Training will be provided on agency systems, procedures and insurance products. An insurance license will be required as the role develops, depending on job responsibilities and state requirements.

Why Join Chad Peterson State Farm?

• $40,000 - $42,000 annual salary | additional monthly performance bonuses
• Full-time, in-office position
• Paid time off
• Training and professional development
• Opportunity for advancement
• Established local State Farm agency
• Customer-focused team environment
• Opportunity to build lasting relationships with customers
• Bilingual English/Spanish work environment

Chad Peterson State Farm is a local insurance agency in Las Cruces, New Mexico serving customers throughout New Mexico, Texas and Arizona. The agency provides a broad range of insurance products, including Auto, Homeowners, Renters, Business, Life, Health, Pet and other insurance coverage, along with financial services. The agency focuses on providing personalized service and helping individuals, families and businesses better understand their insurance and financial protection needs. The team serves a diverse community and provides customer service in both English and Spanish. If you are fluent in English and Spanish, enjoy helping people and want to build lasting relationships with customers, we would love to hear from you.