Medical Assistant (Audiology Health Technician), Baton Rouge, LA

Job Description

Job Description

Title: Medical Assistant (Audiology Health Technician)

Location: VA Medical System,  Baton Rouge, LA

Position Type:  Full time (40 hours/week), hourly.  

FLSA Status:  Non-exempt  

Education Level: High School diploma or equivalency is required. 

Job Category:  Health Care

Our Company Promise:  

We are committed to providing our Employees a stable work environment with equal opportunity for learning and personal growth. Vighter’s Mission is to provide efficient, fast, high-quality healthcare staffing to our clients. Our Culture’s 5 key elements are crucial to the effectiveness of our employees in accomplishing our mission. These elements are:  

● Dependability 

● Integrity 

● Personability 

● Transparency 

● Responsiveness 

Creating and cultivating this Culture within the organization is our commitment to our employees. Above all, Vighter employees will be provided the same concern, respect, and caring attitude that they are expected to share externally with every Vighter Client and Customer.

Summary:

Vighter is recruiting a Medical Assistant (Audiology Health Technician) in Baton Rouge, LA to perform patient care for audiology outpatients in accordance with established policies, procedures, protocols, and guidelines. The Medical Assistant (Audiology Technician) provides technical, clinical support, and administrative assistance to licensed Audiologists in the delivery of audiology and hearing healthcare services. 

The Audiology Technician performs routine audiologic support procedures, hearing aid maintenance and troubleshooting, equipment preparation, patient education, inventory management, documentation, and other duties within the technician's authorized scope of practice. The Audiology Technician works under the direction and supervision of a licensed Audiologist and does not independently diagnose hearing disorders, interpret diagnostic findings, prescribe treatment, or perform other functions reserved for a licensed Audiologist.

Vighter is a Service Disabled, Veteran Owned Small Business that is accredited by both the Joint Commission and ISO-9001. With our dedication to continuous improvement, Vighter assists in the provision of the highest standards of care.

Principal Accountabilities:

• Assist Audiologists with the delivery of outpatient audiology and hearing healthcare services in accordance with applicable laws, regulations, clinical protocols, and facility policies.
• Prepare patients, examination rooms, audiometric booths, equipment, supplies, and hearing devices for scheduled audiology appointments and procedures.
• Obtain and document patient information, histories, questionnaires, and other information as directed by the supervising Audiologist.
• Perform authorized hearing screenings and routine audiometric procedures after demonstrating competency and when permitted by applicable regulations and facility policy.
• Perform pure-tone air-conduction testing, hearing screenings, immittance screening, otoacoustic emission screening, or other authorized testing.
• Perform nondiagnostic otoscopic inspection when trained, authorized, and directed by the supervising Audiologist.
• Assist the Audiologist during diagnostic evaluations, hearing aid evaluations, hearing aid fittings, follow-up appointments, electrophysiologic testing, balance testing, and other audiology procedures.
• Prepare, clean, inspect, troubleshoot, and perform routine maintenance on hearing aids, earmolds, assistive listening devices, accessories, and related hearing healthcare equipment.
• Conduct visual inspections and listening checks of hearing aids and other amplification devices.
• Perform minor hearing aid repairs and maintenance, including replacement of tubing, hooks, filters, wax guards, batteries, domes, receivers, and other user-serviceable components within the technician's demonstrated competency.
• Clean and disinfect hearing aids, earmolds, accessories, reusable equipment, work surfaces, and patient-care areas in accordance with infection-control requirements.
• Assist with hearing aid programming activities when authorized and supervised by the Audiologist, including preparation of devices using manufacturer software and restoration of previously established patient settings.
• Perform electroacoustic analysis or other technical verification of hearing devices.
• Prepare hearing aids, earmolds, accessories, and other devices for manufacturer or laboratory repair and process associated shipping, receiving, tracking, and return documentation.
• Assist patients with proper insertion, removal, operation, cleaning, maintenance, charging, battery replacement, and routine care of hearing aids and related accessories.
• Provide patients with approved instructions regarding hearing aid use, care, maintenance, and troubleshooting consistent with the treatment plan established by the Audiologist.
• Demonstrate the operation and routine care of assistive listening devices and other authorized hearing technologies.
• Maintain accurate inventory of hearing aids, loaner devices, accessories, batteries, earmolds, clinical supplies, repair components, and other audiology equipment.
• Monitor supply levels and initiate authorized orders or replenishment requests to maintain clinical inventory.
• Communicate with hearing aid manufacturers, laboratories, vendors, and suppliers regarding authorized orders, repairs, warranties, returns, replacements, and equipment status.
• Perform routine equipment checks and assist with tracking calibration, preventive maintenance, repair, and service requirements for audiometric and audiology equipment.
• Maintain clean, organized, safe, and properly stocked patientcare and technical work areas.
• Document patient encounters, hearing aid services, equipment transactions, repairs, supplies, and other activities accurately and timely in the designated electronic health record or other approved information system.
• Schedule or assist with scheduling audiology appointments, hearing aid services, repairs, follow-up visits, and other patient encounters as assigned.
• Respond professionally to patient questions and refer clinical questions requiring assessment, interpretation, counseling, diagnosis, or treatment recommendations to the supervising Audiologist.
• Protect patient confidentiality and comply with HIPAA, Privacy Act, information-security, and facility requirements.
• Follow applicable infection prevention, occupational safety, patient safety, and quality-assurance requirements.
• Identify equipment malfunctions, patient-safety concerns, unusual findings, or circumstances requiring professional clinical judgment and promptly notify the supervising Audiologist.
• Participate in competency assessments, continuing education, quality-improvement activities, staff meetings, and required training.
• Maintain effective working relationships with Audiologists, physicians, nurses, technicians, administrative personnel, patients, family members, and other members of the healthcare team.
• Perform other duties within the employee's training, demonstrated competency, authorized scope of practice, and contractual requirements as assigned.

• An unshakeable adherence to quality and continuous process improvement.
• An apolitical, patient-centered focus that drives to enhanced care and patient satisfaction.
• Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).

• Performs other duties that may be assigned from time to time.

Knowledge and Skills:

• Correctly utilize and/or apply; medical terminology, anatomy and physiology, psychology, pharmacology, medical ethics and legal concepts, clinical procedures and patient care.
• Must be technically proficient in the skills necessary to fulfill the job requirements, including ability to speak, understand, read and write English fluently. 
• Must have exceptional customer service skills. 
• Ability to work in a fast-paced changing environment with limited supervision 
• Excellent organizational, scheduling and prioritization skills.

Education:

• High school diploma or equivalent is required.

Qualifications:

• Minimum of one (1) year of experience in the outpatient clinical setting within the past two (2) years. 
• Current Basic Life Support (BLS) certification is required.
• Certification in one of the following: Medical Assistant, American Speech-Language Hearing Association, or health technician.

Duty Hours / On-call Requirements: 

• The CBOC hours of operations are Monday - Friday: 07:30 - 16:00, excluding Federal Holidays, evenings, and weekends. However, this position supports 24/7 operations which may require work to be conducted at night and on weekends.

Work Environment:

• Location:   Baton Rouge, LA
• Supportive team of healthcare professionals and administrative staff.
• Opportunity to work with diverse populations, including Service Members, Veterans, retirees and their families.

Travel:

• As required to satisfy the contractual obligations. Commuting is non-compensatory. All official travel is government funded. 

Benefits: 

• Competitive hourly rate + health and welfare paid in cash.
• A comprehensive benefits package, with Medical, Dental, and Vision insurance available for W2 full-time employees. 
• Company-paid basic Life and AD&D insurance. Best in class rates for Voluntary life insurance. 
• Vacation accrual and paid holidays (Per SCA Rules). 

Physical Requirements: 

• Must be able to stand or sit for more than 8 hours per day. 
• Must be able to use an elevator or walk up & down stairs. 
• Must be able to lift up to 40 pounds and carry up to 10 feet. 
• Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows/knees and reach above and below shoulders. 
• Must be able to read and interpret handwritten and typewritten print. 
• Must be able to communicate by voice and detect sound by ear. 
• Must be able to perform duties in an indoor office or outdoor environment. 
• Must be able to pass a criminal background investigation. 
• Must undergo Urine Drug Screening (UDS). 
• Must be a Citizen of the United States of America. 
• Must be a Citizen of the United States or legally authorized to work in the United States of America.

Vighter LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with recent Executive Orders (EO 14151, EO 14168 and EO 14173,) Vighter LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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