Customer Service Sales Associate-Part time

Job Description

Job Description

The Customer Service Sales Associate delivers world-class customer service to customers by receiving and processing packages for shipment and operating computers, copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate advises our valued customers by providing accurate information on our  products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business quickly and efficiently.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries

• Practices good listening skills with customers, co-workers, and management

• Takes ownership of the customer's shipping needs and offers viable solutions

• Takes action to learn all products, services, solutions, and industry trends

• Operates all equipment, software, and devices in an expert fashion

• Assist in training new employees as we are a team and work together to provide excellent customer service at all times.

• Maintains a clean, organized, and safe working environment

• Performs other duties as assigned

COMPENSATION

$12-$14 Depending on previous customer service sales experience

QUALIFICATIONS            

• High school diploma or GED required

• Retail/customer service experience desired but not required

• Good communication and people skills

• Able to cross-sell and up-sell products and services

• Excellent packing skills

• Strong computer skills, including Microsoft Office, email and various software programs

• Outstanding phone skills

• Strong verbal and written communication skills, including spelling and math

• Prompt, reliable, and responsible

• Able to lift 40+ pounds