Sales Process Specialist

Your Role Key responsibilities include: Responding to customer inquiries and resolving issues promptly and professionally Providing product information and recommendations to customers Maintaining positive customer relationships Accurately entering and processing customer orders, ensuring timely fulfillment and shipment Resolving order discrepancies or issues Assisting the sales team with administrative tasks Preparing and distributing sales reports and presentations Coordinating sales meetings and events Monitoring and tracking inventory levels Coordinating with the warehouse team to ensure accurate inventory counts Communicating inventory shortages or overstocks Entering and maintaining customer and product data in the company database Updating and maintaining customer accounts and contact information Managing and organizing sales documents and files Scheduling appointments and maintaining calendars for the sales team Handling incoming calls and emails Staying updated on product knowledge and industry trends Attending training sessions and workshops to improve skills Mentoring and training new sales support team members About You The company is looking for candidates with: Bachelor’s degree in Business, Marketing, or a related field, or equivalent work experience Basic understanding of sales principles and practices Strong analytical and problem-solving skills Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) Excellent written and verbal communication skills Ability to work collaboratively in a team environment Strong attention to detail and organizational skills Ability to manage multiple tasks and prioritize effectively Compensation & Benefits Paid Volunteer Program (Xylem Watermark) Employee Resource Groups (ERG) supporting inclusion and belonging Commitment to employee well-being and an inclusive workplace #J-18808-Ljbffr HTU