QA Analyst - FinCrime

Position Summary Our QA team is responsible for assessing the quality of work that’s happening across Customer Operations. You’ll conduct deep-dive technical audits of complex investigative cases and operational tasks, deliver feedback across the business, and help ensure our customer experience remains outstanding. Location Manchester | 3 days per week in the office Responsibilities Holistic Case & Task Auditing: Conducting technical audits of end-to-end financial crime cases and customer interactions to ensure full compliance with regulatory standards and internal risk appetite. SLA & Quality Oversight: Monitoring and assessing adherence to Service Level Agreements to ensure timely risk mitigation without compromising the depth or accuracy of investigations. Advanced Risk Identification: Proactively identifying emerging risks, procedural gaps, or near‑misses within case handling and escalating significant findings to senior stakeholders. Monthly MI & Reporting: Developing comprehensive Monthly Management Information reports that translate audit data into actionable business insights. Trend Analysis & Feedback: Identifying systemic trends and root causes across the department to provide strategic feedback that shapes training, policy updates, and operational processes. Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly. Why Not Today? Speed and simplicity give us a competitive advantage. Be a Buddy: We tap in from day one to help the team and do the right thing even if it’s hard. Owners and Dates: If you own a task and agree to a date, the expectation is that it gets done. Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback. Qualifications Experienced Investigator: A solid background in Financial Crime, AML, and KYC. Regulatory Mindset: Understanding that a “great outcome” in FinCrime means an investigation that is technically accurate, fully documented, and compliant with FCA expectations, Consumer Duty and the Proceeds of Crime Act (POCA). Confident Communicator: Skilled at delivering constructive, evidence‑based feedback and explaining complex regulatory requirements to analysts and stakeholders. Analytical & Detail-Oriented: Familiar with Quality Assurance frameworks or able to transition naturally from deep-dive investigative work to QA responsibilities. You don’t just “check” a task; you audit the decision‑making process behind it. Objective: Possess the investigative curiosity needed to spot what isn’t there and remain objective when reviewing high-pressure tasks and SLAs, ensuring quality is never sacrificed for speed. Stage 1: 30 minute intro and values call with a Talent Partner. Stage 2: 45 minute interview with a QA Team Lead and Outcome Testing Manager. Stage 3: 30 minute interview with the Head of Customer Insights. Diversity & Inclusion We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Benefits Private Healthcare including dental and opticians services through Vitality. Worldwide travel insurance through Vitality. Anniversary Rewards (£250, £500, £750, 4‑week fully paid sabbatical). Salary Sacrifice Pension Scheme up to 7% match. Octopus EV Salary Sacrifice Scheme. 28 days holiday plus bank holidays. Annual Learning and Wellbeing Budget. Enhanced Parental Leave. Cycle to Work Scheme. Season Ticket Loan. 6 free therapy sessions per year. Dog friendly offices. Free drinks and snacks in our offices. #J-18808-Ljbffr Capital on Tap