Client Service Associate

About Us Novra Corpwas founded with a simple vision: to provide businesses with modernmarketing support that is both strategic and practical. In a landscapewhere attention is limited and competition is constant, we help brandscommunicate more clearly, present themselves more effectively, and growwith intention Position Summary Novra Corp is seeking a Client Service Associate to support customers and clients with service requests, questions, and ongoing account needs. The ideal candidate is professional, organized, and comfortable communicating with clients while coordinating with internal teams. Responsibilities Serve as a point of contact for client questions and service requests Provide accurate information regarding company services and processes Respond to client inquiries by phone, email, and other communication channels Document client interactions and follow-up activities Coordinate with internal teams to address client needs Follow up on open requests and outstanding service items Maintain accurate client records and documentation Assist with scheduling and routine administrative activities Identify issues that require additional support and elevate them appropriately Support customer satisfaction and service initiatives Perform additional duties as assigned Qualifications High school diploma or equivalent required Strong verbal and written communication skills Professional and customer-focused approach Strong organizational and multitasking abilities Good problem-solving skills Basic computer proficiency Ability to work independently and as part of a team Previous customer service or client support experience is helpful but not required #J-18808-Ljbffr Novra Corp