Customer Success Coordinator

About the Role & Your Impact This is an exciting opportunity to join an early stage company of talented operations generalists, led by seasoned energy veterans. At Zero, we have a lean and targeted operations team - all our roles have substantial scope, and are all cross functional from sales through deployment. This role is a Customer Service Coordinator for our HQ location in Denver. As a Customer Service Coordinator, you will be responsible for all primary inbound customer inquiries. You will educate customers on the products we offer, incentives in their area, our unique virtual process, and get them booked with one of our advisors. If you are looking for a high-impact role at a high-growth climate company, are hyper‑organized and love bringing structure to your environment, or just love heat pumps, apply to join our team! Responsibilities Deliver an excellent customer service experience daily to ensure successful customer education and appointment booking. Take full ownership of support lines and interface directly with customers, subcontractors and vendors. Track and maintain customer documentation, booking information, lead nurturing flows and the job close out experience. Overall, help each team at Zero to be more efficient and effective while contributing to our ambitious mission. What You Bring 3+ years of experience in customer service, dispatch, installation coordination or a related role as an operations generalist Energetic and self‑driven, with a strong sense of self‑ownership and follow through Excellent communication abilities, ability to interface with customers Strong organizational and multitasking skills Proficiency in CRM tools, Microsoft Office, G‑Suite You live within 50 miles of Denver, CO (or are willing to relocate with assistance) Nice To Haves Familiarity with heat pumps, other renewable energy products or home services Zero Homes is committed to creating an inclusive and accessible experience for all candidates. We encourage you to apply even if you believe that you do not meet all of the above criteria! #J-18808-Ljbffr