Member Services Representative

Laredo, TX 400 W Calton Road, Laredo, TX 78041, United States of America Pay: $10.50 - $10.75 Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk activities, including answering phones, checking members into the system, taking prospective members on tours, signing up new members (calculating rates and monthly payment amounts), and assisting the Club Manager with drawer counts as needed. Facilitate updates to members’ accounts. Respond to member questions and concerns in a timely and professional manner, escalating to Assistant Manager or Club Manager when necessary. Assist in maintaining the neatness and cleanliness of the club, completing daily assigned tasks within the first hour of your shift, helping to complete the priority cleaning list each day, performing periodic walk‑around and bathroom checks, and participating in special cleaning projects as needed. Other duties and responsibilities based on club needs. Qualifications Must be 18 years of age or older. High school diploma or GED equivalent required. Customer service background preferred. Basic computer proficiency. Punctuality and reliability are a must. Ability to work independently as well as part of a team. Positive, upbeat attitude and passion for fitness and health. Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding member expectations. Strong listening skills with the ability to empathize and problem‑solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Occasional exposure to toxic chemicals during shift. Equal Employment Opportunity Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, non‑intimidating environment, which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic. Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr