Supervisor Child Life Services

Job Description

At Children's, the region's only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team-and join us in providing brighter, healthier tomorrows for the children we serve.

Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview
Provides operational and clinical leadership for Child Life Services. Accountable for team member supervision, professional development, and ensuring the delivery of high-quality, developmentally appropriate care that supports the psychosocial needs of pediatric patients and families. Oversees integration of Child Life services within the interdisciplinary care model. Ensures compliance with regulatory standards, supports care coordination, and advances departmental and organizational priorities through collaboration, program development, and performance improvement. Has 24-hours accountability for services within the position's span of control.

Essential Functions

• Clinical Leadership & Care Delivery
  • Ensures delivery of evidence-based, developmentally appropriate Child Life interventions
  • Serves as a clinical expert and role model in patient/family-centered care
  • Ensures consistent, high-quality assessments, interventions, and documentation
  • Supports staff in complex cases and promotes best practices in therapeutic play and coping strategies
  • Supports patient care as needed based on operational demands
  • Facilitates special guest and visitor events
• People Leadership & Workforce Development
  • Supervises Child Life Specialists, volunteers, and students
  • Conducts hiring, onboarding, performance evaluations, and corrective action
  • Provides coaching, mentoring, and competency validation
  • Promotes professional growth and certification attainment
• Program Oversight & Operations
  • Oversees student program
  • Oversees daily operations, staffing, and workflow
  • Ensures appropriate patient coverage, workflows and resource allocation
  • Participates in budget planning and resource stewardship
  • Maintains policies, procedures, and compliance standards
• Quality Improvement & Outcomes
  • Assists with establishes performance expectations and monitors outcomes
  • Uses data to evaluate program effectiveness and drive improvements
  • Ensures documentation meets organizational standards
  • Ensures alignment with organizational quality and patient experience goals
• Interdisciplinary Collaboration & System Integration
  • Collaborates with healthcare teams to integrate Child Life into with care teams to support coordinated, efficient patient care
  • Participates in committees and organizational initiatives
  • Supports system-level problem solving and process improvement
  • Advocates for the role of Child Life across the system
  • Builds partnerships across the organization
• Strategic & Program Development
  • Leads program development and innovation
  • Expands services to meet patient and organizational needs
  • Supports community outreach and education initiatives
• Regular attendance at work is an essential function of the job.
• Perform physical requirements as described in the Physical Requirements section

Education Qualifications

• Bachelor's Degree from an accredited college or university in Child Life, Child Development, Psychology, or related field required
• Master's Degree from an accredited college or university in child life or related field preferred

Experience Qualifications

• Minimum 3 years' experience working as a Child Life Specialist required and
• Progressive leadership experience, including supervision and program management preferred
• Experience in a pediatric or healthcare setting Required

Skills and Abilities

• Strong knowledge of child development and pediatric psychosocial care
• Leadership, communication, and team development skills
• Ability to manage operations and growth

Licenses and Certifications

• Health Services\BCLS - Basic Life Support through the American Heart Association required
• CCLS - Certified Child Life Specialist Current and valid required

Children's is the very best for kids and the very best for your career! At Children's, we put YOU first so together, we can improve the life of every child!