Remote Customer Care Advocate

Ever had a call with a company where someone actually made you feel taken care of? Like a real human answered, listened, and solved your problem without transferring you six times? We’re building a team of people who are that person. We’re staffing a remote Customer Care Advocate role for a well-known Fortune 500 company — one you’ve almost certainly seen on TV. (We can’t say who just yet, but let’s just say their mascot is… vocal.) What we’re looking for:

• 6+ months of customer service or contact center experience (or something equivalent — we’ll talk)
• Top-notch verbal and written communication skills — you know how to read a room (or a tone of voice)
• Comfort navigating multiple computer systems and applications at once
• Genuine empathy — you actually care how the call ends for the person on the other end
• A quiet, dedicated home workspace and reliable internet connection
• Accountability: you do what you say you’re going to do

Bonus points if you have…

• Experience in a high-volume call center environment
• Familiarity with Salesforce or similar CRM tools
• A background in insurance, benefits, or financial services
• A track record of hitting KPIs and quality metrics

Why this role? This role is a great fit for someone who wants stability, a meaningful career, and room to grow — not just a paycheck. If you’re the kind of person who takes ownership of your work, loves helping people solve real problems, and wants to be part of a team that takes care of each other the same way you take care of customers — this is for you. Interviews begin May 11 — don’t wait. Send your resume to: View email address on randstadusa.com Want to skip to the front of the line? Put the word Quackers in your email subject line. (You’ll understand why soon.)  

salary: $18 - $19 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School

Responsibilities

What you’ll be doing

• Serving as the first point of contact for customers navigating group life, disability, and absence claims
• Handling inbound inquiries via phone and non-phone channels with professionalism and care
• Resolving standard and complex issues — escalating when needed, owning it when you can
• Documenting interactions accurately and working across multiple systems simultaneously
• Bringing your best self to every interaction, even the tough ones

Skills

• Active Listening
• Empathy
• Adapting to Change
• CRM
• Basic Software Skills
• Customer Service
• Basic Computer Skills
• Customer Relationship Management
• Customer support
• Telephone Etiquette

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.