Patient Services Representative

JOB REQUIREMENTS Education High school diploma or GED Experience Minimum of one‑year experience in a customer service setting, preferably six months as a receptionist in a health care setting and experience with office equipment. Ability to work independently and exercise good judgment. Physical Normal office environment. Close eye work; vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7–8 hours/day. Required to stand, walk, use fingers to handle or feel objects, tools, or controls. Requires hand‑eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must view computer screens for long periods. Occasional stress related to workload and customers with problems. JOB SUMMARY Greet patients and arrange for the efficient and orderly registration of patients. Ensure that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answer telephone calls and billing questions from patients. Process medical record requests, information requests, and general patient account functions. Work with and have access to confidential patient information. The position requires making frequent decisions or actions following general procedures without clearly defined precedents, a high degree of mental alertness, and close visual attention to detail. It requires diplomacy and a professional image and manner when dealing with patients, families, visitors, and clinic personnel. The Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers, and the position has high contact with patients, employees, and physicians. Attendance is an essential function of this job. #J-18808-Ljbffr