Pharmacy Manager

Position Overview Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team. As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities. Responsibilities Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices. Overseeing the pharmacy team during bench shifts, strengthening pharmacy performance measures through effective coaching and consistent follow‑up of team members. Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation. Contributing to positive patient experiences by showing empathy and genuine care, coaching the pharmacy team to do the same, demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues. Proactively offering and delivering immunizations to keep patients healthy; identifying, engaging, and supporting Pharmacy Technicians to learn to immunize. Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—inventory best practices, with a special focus on protecting cold chain products for our patients and our business. Conducting new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow, and ensuring all trainees are on‑track for timely completion of required training and/or licensure. Ensuring pharmacy operations are fully compliant with State Board of Pharmacy regulations at all times; escalating issues or concerns to the Rx DL for additional support as needed. Partnering with the Store Manager to maintain a healthy talent pipeline of cross‑trained colleagues willing to work in the pharmacy, and ensuring that cross‑trained colleagues are on‑track for timely completion of all required training for licensure. Overseeing Staff Pharmacists and District Support Pharmacists (DPSs) (where applicable), managing performance through direct observation, peer and team feedback, and/or validation of results; delivering annual performance reviews and closing gaps as needed. Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; writing or appropriately delegating and overseeing the writing of the pharmacy schedule. Regularly reviewing business reporting for operational insights and developing action plans to close gaps, including but not limited to workflow, service, patient care, and compliance. Establishing a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; building psychological safety by opening the door for feedback and taking relevant action. Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company‑required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients. Supporting access to care and helping to improve patient outcomes through pharmacist‑delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowering the pharmacy team to provide holistic care at every step in the patient care journey. Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety, controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues. Essential Functions Regular and predictable attendance, including nights and weekends. Ability to complete required training within designated timeframe. Attention and focus: ability to concentrate on a task over a period of time and pivot quickly from one task to another to meet patient and business needs. Ability to confirm prescription information and label accuracy, ensuring patient safety. Customer service—actively look for ways to help people, do so in a friendly manner, notice and understand patients’ reactions, and respond appropriately. Communication skills—use and understand verbal and written communication to interact with patients and colleagues; utilize active listening, give full attention, ask questions, and avoid inappropriate interruptions. Mathematical reasoning—use math to solve problems such as determining the total number of tablets to dispense, day’s supply, and number of full bottles to provide a prescription. Problem resolution—identify challenging patient or colleague interactions and choose the best course of action when faced with multiple options. Physical Demands—be mobile and remain upright for extended periods; lift, scan, and bag items; reach overhead; stretch or reach out with the body, arms, and/or legs; move fingers repetitively; perform typing; maintain visual acuity; lift up to 20 lbs. as needed. Team management and leadership—lead by example; set a positive tone; delegate tasks; empower team members; foster a collaborative environment; motivate and inspire team members to adhere to standards and achieve high performance; apply problem‑solving skills; adapt and take ownership; coach, reinforce, encourage, discipline, or terminate team members as required. Physical Demands Be mobile and remain upright for extended periods; lift, scan, and bag items; reach overhead, stretch, or reach out with the body, arms, and/or legs; perform repetitive finger movements, typing, or use of the entire hand; control precision; bend spine at the waist; good visual acuity. Occasionally lift up to 20 lbs. and/or exert up to 20 lbs.; frequently lift up to 10 lbs.; consistently lift or exert negligible force to move objects. Required Qualifications Active Pharmacist License in the state where the Store is located. Active National Provider Identifier (NPI). Not on the DEA Excluded Parties list. 1‑2 years of experience as a Pharmacist. Preferred Qualifications Completion of the CVS Pharmacy Manager Emerging Leader (PM‑EL) program. 3‑5 years of related work experience in a pharmacy, retail, medical, or customer service setting. Ability to work in the home store and across the market in other locations to meet business need. Pay and Benefits The typical pay range for this role is: $65.00‑$85.00. This represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short‑term incentive program in addition to the base pay range listed above. Our comprehensive benefits package supports the physical, emotional, and financial well‑being of colleagues and their families. It includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr