Case Manager

Veritas-HHS seeks a Case Manager to work at the Union County Child Support Services office located in Monroe, NC. About this Position The Case Manager provides Child Support Services by managing a caseload to obtain results for customers that include but are not limited to establishing paternity and medical and child support court orders and ensuring that parents meet their financial obligations. Primary Responsibilities Analyze case information and take next steps pursuant to State policies and procedures Conduct interviews, collect DNA samples, negotiate consents, refer to community services Prepare legal documents and correspondence related to a case Work state system prompts to keep case information current and support automated case actions Perform annual reviews on assigned cases Perform initial locate activities Track own performance through special reports Receive, evaluate, and resolve customer problems and complaints Update state system with appropriate new information and records detail of customer contacts Take all actions available to resolve customer concerns Other related duties as assigned Requirements Associate’s degree or Paralegal Certification preferred At least two years of experience in a legal environment or government case processing; public contact experience preferred Education can be substituted for years of experience Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values Benefits we offer Health Insurance Dental Insurance Vision Insurance 401(k) STD, LTD Life Insurance Employee Assistance Program Telehealth Services Paid Time Off Volunteer Time Off On Demand Pay Rewards Program #J-18808-Ljbffr