Cashier/Receptionist

Receptionist/Cashier PositionWe are seeking a receptionist/cashier with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable.At Serra Rochester Hills, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Serra Rochester Hills is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.What We OfferMedical, dental and vision401K planPaid time off and vacationGrowth opportunitiesPaid trainingEmployee vehicle purchase plansFamily owned and operatedLong term job securityHealth and wellnessDiscounts on products and servicesResponsibilitiesCalculate the customer’s bill using the dealership’s computer systemReceive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticketMake change accurately and issue receipts to customersAnswer phones and direct consumer to the proper department and follow up in a timely mannerHandle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolutionOperate switchboard telephone systemCommunicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on holdAssist the managers with various clerical duties as neededBe friendly, professional, courteous and efficient when working with all customers and employeesFamiliarize yourself with department structures & internal procedures for assisting customers efficientlyQualificationsExperience with Microsoft Office suite is a plusAvailable to work flexible hours on weeknights & weekendsAbility to communicate customers' interests needs and requests to management and sales personnelProfessional personal appearanceClean driving record