Senior Relocation Specialist

Job Title: Move Manager (MM)

General Job Summary:

Move Managers (MM) are like wedding planners of a move coordinating all details of the transition while working side-by-side with team members. They provide leadership and end-to-end accountability for managing clients move. MMs collaborate directly with the client and with the support of the management team they strive to create a seamless and stress-free experience for our clients.

Qualifications:

• Compassionate and client-centered approach

• Ability to complete physical work on a regular basis and carry out occasional long days with the goal of completing a job (no heavy lifting).

• Perform basic math for estimating and billing.

• Excellent customer service and client relations skills.

• Strong organizational and time management skills. Excel at multi-tasking.

• Strong critical thinking and critical thinking skills

• Ability to maintain a sense of calm in a demanding environment.

• Good collaborator and team player.

• Effective communication and follow-up both verbal and written.

Duties and Responsibilities:

• Coordination of all aspects of the clients move.

• Timely response to clients initial request.

• Travel to and from clients residences and all subsequent appointments related to the clients move.

• Measure assess and layout floorplans for the new living environment.

• Willing to pack & unpack clients possessions safely & efficiently according to our tradecraft (hang pictures make beds stock cabinets)

• Direct/assist loading unloading & disposal of materials

• Work well with a variety of moving companies and their team members.

• Gain strong knowledge of community resources to provide clients with solutions to accommodate their unique needs (e.g. estate sale planners charitable donation sites disposal companies etc.).

• Lead supervise and guide team members throughout the move.

• Basic knowledge of computers Portal navigation and data entry skills.

• Delegate necessary tasks to ensure the efficiency of team members.

• Strive for excellent client experiences on every job.

• Problem-solve on the spot (e.g. movers are late client health concerns arise while job is in progress etc.).

• Schedule all necessary services to successfully complete client moves.

• Supervise multiple people and services (movers disposal companies) simultaneously.

• Timely completion of all required paperwork and documentation to client and office.

• Clear and concise communication with the client family community team members vendors and other involved parties.

• Upon completion of the job follow up with the client to ensure client satisfaction with the services performed.

Physical Demands:

• Lift a minimum of 30 lbs.

• Requires walking standing or sitting for extended periods.

• Involves reaching handling feeling talking hearing and seeing.

Details & Compensation:

• Hours are part-time with scheduling that may vary daily/weekly.

• A valid drivers license is required.

Corporate Relocation International LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Experience:

Senior IC