Software Engineer Intern - Observability (Platform)

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Observability Engineering team within Cloud & Production Engineering builds and operates the platforms that provide real-time visibility into the health, performance, and reliability of Docusign services. As a Software Engineer Intern - Observability (Platform), you will help build and scale telemetry pipelines that process high volumes of metrics, logs, and traces. You will also contribute to the services that move this data reliably through the observability platform.

You will collaborate with engineers across infrastructure and product teams to improve how operational data is collected, processed, and exposed so teams can monitor, troubleshoot, and optimize their systems at scale. During the internship, you will work with a mentor and teammates to deliver and demonstrate a scoped 12-week project focused on telemetry pipelines, platform scale, or service reliability.

This is an internship role for 4.5 months of duration.

This position is an individual contributor role reporting to the Manager, Software Engineering.

Responsibility

• Contribute to observability data pipelines that ingest, process, and route metrics, logs, and traces from production services
• Build and enhance backend services using Golang, Java, or Python to move telemetry reliably and efficiently at scale
• Work with Kubernetes-based services running in Azure and Google Cloud Platform (GCP) to improve service health visibility and reliability
• Develop and refine dashboards, alerts, and service-level objective (SLO) and service-level agreement (SLA) views using Prometheus, Grafana, OpenTelemetry, and ClickHouse
• Help improve the scalability, performance, and resiliency of observability platform components, including streaming pipelines, storage layers, and query paths
• Collaborate with a mentor and engineering teammates to plan, implement, test, document, and demo a scoped 12-week internship project
• Participate in software design discussions, code reviews, testing, troubleshooting, and technical documentation

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designation are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Currently enrolled in a bachelor's degree program in Computer Science, Computer Engineering, or a related technical field
• Expected graduation between December 2027 and May or June 2028
• Experience with at least one general-purpose programming language, such as Golang, Java, or Python
• Experience with data structures, algorithms, and software engineering principles
• Ability to work from the Seattle, Washington hub in a hybrid arrangement, typically one to two days per week in the office, during the 12-week internship

Preferred

• Interest in distributed systems, data pipelines, telemetry, or observability
• Coursework, project, or internship experience involving distributed systems, backend services, cloud platforms, Kubernetes, or data pipelines
• Familiarity with metrics, logs, traces, or telemetry standards and tools such as Prometheus, Grafana, OpenTelemetry, or ClickHouse
• Experience with Azure or GCP
• Understanding of reliability concepts such as monitoring, alerting, SLOS, SLAs, performance, and resiliency
• Strong collaboration, communication, problem-solving, and learning skills

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington, Maryland, New Jersey and New York (including NYC metro area): $38 - $45 hourly base salary

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at View email address on click.appcast.io.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at View email address on click.appcast.io for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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