Quality Assurance Director, Clarkson Estates

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

The Quality Assurance Department supports CAMBA's supportive housing portfolio by ensuring compliance with regulatory standards and promoting high-quality service delivery across all housing programs. The department is responsible for monitoring program performance, conducting audits, identifying risks, and supporting continuous quality improvement efforts.


Position: Quality Assurance Director

Reports To: Senior Vice President

Location: 85 St. Marks Place, Staten Island, NY 10301

What The Quality Assurance Director Does:

• Maintain professional relationships with staff and uphold confidentiality
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy policies intended to protect the security and privacy of individually identifiable health information.
• Develop and implement Quality Assurance policies, procedures, and monitoring tools across supportive housing programs.
• Conduct and oversee audits of client files, including assessments, independent living plans, progress notes, and incident reports.
• Ensure compliance with all regulatory and contractual requirements (HPD, OMH, DOHMH, HUD, HRA, etc.).
• Monitor program performance and analyze data to identify trends, gaps, and areas for improvement.
• Develop and oversee corrective action plans for underperforming programs or staff.
• Review incident trends and identify high-risk cases or sites requiring intervention.
• Communicate with peers in other CAMBA programs on issues related to client progress and best program practices.
• Work with direct reporting staff to set staff performance targets in accordance with contract requirements.
• Develop and document all program activities.
• Collaborate with Vice Presidents, Program Directors and Program Managers to strengthen service delivery and documentation practices.
• Provide technical assistance and guidance to program leadership regarding compliance and quality improvement.
• Develop and support staff training initiatives based on audit findings and identified gaps.
• Prepare and present quality assurance reports to executive leadership.
• Support programs in preparation for audits, monitoring visits, and funder reviews.
• Participate in staff/funder/outside agency meetings as requested.
• Immediately report to senior leadership any incidents or findings that may pose risk to the organization.
• Tasks may be modified, expanded and/or assigned over time.

What are the Qualifications for the Position:

Education, Licenses and/or Certifications Required:

• Master Degree, or Licensed Master's degree in Social Work, Psychology or a related field. (A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).

Minimum Experiences and Skills Required:

• At least 1 year of Quality Assurance Experience

• Strong analytical & math skills.

• Excellent written & verbal communication.

• Computer literacy in Microsoft Office Suite.

• Strong organization, time management, and attention to detail.

• Knowledge of supportive housing services operations

Pre and/or Post Employment Requirements:

• As a Mandated Reporter, you must immediately report suspected incidents/cases abuse and neglect to the Vulnerable Persons Central Register (VPCR) Hotline at View phone number on click.appcast.io and complete a CAMBA Incident Report

• Obtain "Criminal History Checks" (CHC) fingerprinting through the New York State Office of Mental Health (OMH) and the Justice Center for the Protection of People with Special Needs (Justice System) and Staff Exclusion List (SEL) clearance.

Compensation : $80,000 - $90,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)
Benefits : CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.