Director, Customer2030 Strategy & Deployment - Commercial

Director, Customer2030 Strategy & Deployment – Commercial

Do you have an organizational mindset and can-do attitude that enables you to deliver positive outcomes on high impact and complex projects? Are you looking to join a growing team that will design and deliver value-driven change to an organization, do you relish the opportunity to drive wide scale commercial innovation across teams?

About AstraZeneca

At AstraZeneca, we are proud of our ground-breaking pipeline and continue to look for new ways to bring the best medicines to patients. We are building and fostering high-performing collaborative teams across the organization to help us deliver on our ambition. There's no better time to join our growing enterprise as we lead the way for patients, healthcare and broader society.

About Customer2030

Innovation is at the forefront of what we do at AstraZeneca. Customer2030 is a multi-year transformation of our US Oncology go-to-market model to enable more precise, coordinated, and personalized customer engagement. We are building AI-enabled capabilities and products for more than 1,000 employees across our Commercial, Medical Affairs, and Patient Support Services organizations that will amplify what we already do well, help us work smarter, and make us more relevant to our customers. By embracing AI and technology, we will better meet the future needs of our customers and their patients in how we bring our ground-breaking pipeline to market.

What you'll do

The Director, Customer2030 Strategy & Deployment – Commercial will be the overall product owner for Customer2030’s sales and marketing capabilities. Reporting to the Head of Innovation & Business Planning, the role is strategically positioned to own the Customer2030 commercial roadmap and drive adoption of Customer2030 capabilities for US Oncology Franchises (sales & marketing).

The role sits at the center of business transformation, AI/technology fluency, and Oncology commercialization. You will champion machine learning, GenAI, and agentic solutions that drive tangible business value. You will be responsible for the full lifecycle of Customer2030 capabilities, from ideation to delivery, adoption/change management, and day-to-day program management. Further, you will be the bridge between US Oncology and the broader AZ enterprise for customer engagement capability building.

Responsibilities include:

• Program strategy
• Own the strategy and transformation roadmap for Customer2030 commercial capabilities, overseeing planning and budget management processes
• Develop quantifiable business cases and value narratives for the next horizons of sales and marketing capabilities in collaboration with US Oncology Franchises and technical delivery teams
• Support engagement with the US Oncology Leadership team (OLT) to ensure top-down alignment on the AI roadmap and co-creation on key capability design choices
• Track industry, market, and innovation shifts to anticipate opportunities and risks
• Define KPIs and monitoring to evaluate progress and pivot when needed
• Capability building and change management
• Drive the thought leadership that shapes how sales and marketing capabilities are built, optimizing for solutions that solve key business needs that are also scalable/sustainable
• Identify people and process changes required to successfully stand-up Customer2030 sales and marketing capabilities, and ensure these are acted on in coordination with AI product construction/delivery
• Act as change leader, delivering the Customer2030 narrative for sales and marketing teams, also partnering with Business Excellence and Franchise teams on the training plan
• Execution excellence
• Oversee day-to-day program management for sales and marketing capabilities, ensuring high fidelity between the Customer2030 vision/roadmap and what is executed
• Ensure accurate and timely translation of business needs into technical requirements in partnership with Enterprise AI (data science)
• Approve scope and release of major AI updates
• Track progress and surface interdependencies, creatively addressing key challenges and blockers and escalating to senior leadership as necessary

Qualifications for the Role:

Minimum requirements:

• At least 5 years professional experience as either a strategy consultant or pharma company employee, with a meaningful portion of that time leading digital/AI transformations for a pharma commercial function
• Strong analytical fluency, able to translate between brand strategy, pharma commercial data sets, and appropriate analytical methods
• Exceptional communication skills and the ability to operate successfully in highly matrixed organizations
• Effective interpersonal and relationship management skills with consultative approach and ability to interact and build trust
• Operational effectiveness, highly organized process with follow through
• Strong initiative to understand our core business goals and establish processes or programs to set direction, generate alignment and push forward
• Resourceful, motivated, influential and proactive; able to prioritize in a fast-growing organization

Preferred requirements:

• Graduate degree (MBA, Masters, MD or PhD preferred)
• At least 2 years experience with a top-tier strategy consulting firm or investment bank
• Demonstrated commercial experience in Oncology

What you can expect: great working atmosphere empowering you to reach your full potential, endless development opportunities and benefits like: medical & life insurance, annual bonus, education cost reimbursement, occasional allowances (Christmas, holiday), anniversary awards, additional time off, pension plan, business travel insurance, recognition program, flexible working hours.

Why AstraZeneca? At AstraZeneca you will be valued. Not only for your unique contribution, skills and background, but because we recognize people are our greatest asset. Here we are dedicated to being a Great Place to Work. Thrive in an energizing environment where challenging work goes hand in hand with development. With opportunities, recognition and bright minds, there's no better place to unlock learning and build a long-term career. Most importantly, we do meaningful work that changes lives. It's our purpose that drives us, every day. Interested? Come and join our journey.

The annual base pay for this position ranges from $194,571.20 - 291,856.80 USD Annual. Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.