Maintenance

Purpose of Position Maintenance personnel is responsible for maintaining the facility building and equipment. Preventative maintenance planned maintenance and unplanned maintenance throughout the hotel, including plumbing, electrical, pool, grounds, and landscaping. Greeting our guests and providing outstanding service during their stay. Essential Functions Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintains a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers. Ability to work independently and efficiently. Strong attention to detail. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests. Demonstrate good communication skills and convey information and ideas clearly. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Practice good time management skills, completing preventive and routine maintenance according to schedule. Schedule work consulting with management for scheduling. Maintain proper records of all maintenance issues including preventative maintenance. Complete all work orders on time keeping all rooms in service. Maintain a proper level of inventory and keep storage areas and tools clean and organized at all times. Maintain grounds as required, trash removal, parking lot maintenance, landscaping, lighting, and curb appeal. Maintain pools if applicable, backwashing, maintaining chemical levels, and ensuring that all state and federal regulations are met, making health and safety a priority at all times. Maintain proper records. Inspects fire extinguishers and fire suppression systems monthly. Identify and respond to any alarms, determine emergency status and report to the front desk or manager on duty. Walks the property daily and makes note of any repair or maintenance issues that are yet to be addressed, prioritizing them with preventative, routine, and emergency maintenance issues. Monitor energy conservation and make recommendations for improvements. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests. Responsible for key control. Issues and receives both room keys and master keys. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite. Assist in training of new staff. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation). Performs other duties as assigned. Position Requirements Mandatory Job Requirements Knowledge of Electrical, Plumbing, general maintenance, HVAC, laundry and kitchen equipment, door locks, vacuums, light carpentry, and small equipment. Ability to communicate with hotel staff, guests, and management in a professional manner. Knowledge of the surrounding area. Ability to work a flexible schedule, including weekends and holidays. Read, write and speak English. Ability to learn safety, emergency, and accident prevention policies and procedures. Neat, well-groomed appearance including wearing the proper uniform and name tag when working (per brand standards). Accountability Follow all state and federal guidelines including OSHA Hazardous communication training. Maintains a high level of Quality, Service, and Cleanliness. Act on repair requests immediately and return completed maintenance slips to the manager on a timely basis. Act on daily, weekly, monthly, quarterly maintainence assignments as outlined on the maintenance calendar. Communicates openly with direct supervisor. Experience or Training Required High school education. 1-year hospitality maintenance or similar experience (Preferred). License or Certification Required Valid driver license. CPO – Certified pool operator license. Marginal Job Functions Assisting housekeeping with quarterly mattress rotation or flipping. Driving shuttle van if applicable. Physical Demands Stand, walk; use hands and fingers to handle, or feel, for long periods, up to 8 hours at a time. Reach with hands and arms. Walk, navigate stairs regularly. Frequently repeat the same movements. Understand the speech of other people, and speak clearly so others can understand. Read and see details clearly. Lift up to 50 pounds occasionally, lift up to 100 pounds from time to time. Stoop, kneel, twist, crawl or crouch frequently. Environmental Conditions While performing the duties of this job, the employee is regularly exposed to outside weather conditions and risk of electrical shock. The employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, vibration, and extreme heat. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; and toxic or caustic chemicals. The noise level in the work environment is occasionally moderate to loud. Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests and accept constructive criticism. Must be able to change activity frequently and cope with interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this job are described above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel. Equal Employment Opportunity Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Location: Best Western Bemidji Category: Maintenance Employment Type: Full-Time and/or Part-Time Exempt: Non-Exempt Post: Internal Days 0 Shift: Various Shifts Division: Best Western Bemidji #J-18808-Ljbffr