Desktop Field Support Technician

Desktop Field Support Technician

Location: Lake Success, NY (Onsite)

Note: Candidate should be willing to work onsite and on rotational shifts. Candidate should have their own vehicle.

Position Summary: Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues. Document and assess IT Desktop Configurations as they relate to company policies. Perform regularly required maintenance of desktop applications and hardware systems as required.

Position Responsibilities:

• Deploy PC’s and all peripherals as requested.
• Test connectivity and functionality of installed devices
• Provide timely and accurate support to all desktop users
• Trouble shoot and resolve user issues
• Escalate issues as needed
• Request assistance from other IT Departments as needed
• Assist other IT Departments as requested
• Gather end user requirements
• Gather and compile information from vendors, business owners, and/or other IT staff, as assigned.
• Follow established policies, procedures, and documentation guidelines
• Performs other duties as required.
• Develop and maintain security procedures.
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures, and objectives.
• Performs other similar and related duties as required or directed.
• Regular, reliable, and predictable attendance is required.

Mandatory Skills: Desktop Support. Experience: 3-5 Years.