Help Desk Specialist

Help Desk SpecialistLocation: Oklahoma City, OklahomaJob Summary: Our client, an established Oklahoma City automotive group, is seeking an End User Support Specialist to be the first point of contact for technology support across the organization. You will troubleshoot issues by phone, email, and in person, set up and configure workstations and peripherals, and help onboard new users. This role is a strong fit for a customer-focused support professional who works well both independently and as part of a team.Responsibilities:Serve as the first point of contact for IT support requests by phone, email, and in personTroubleshoot remotely by asking diagnostic questions and guiding users through fixesEscalate unresolved issues to higher support tiersAdjust local workstation configurations, software defaults, and utilitiesInstall, test, and configure computers, peripherals, and softwareInstall and configure desktop phones and printersHelp onboard new users and make sure workstations have the required hardwareLog issues and resolutions in tickets and follow up with usersPass user feedback to internal teams and suggest process improvementsCoordinate with vendors and contractorsTake on special projects as assignedEducation and Certifications: Not specified (relevant experience is the priority)Qualifications and Requirements:4+ years of Windows desktop support experience3+ years of Microsoft Office support experienceHands-on experience with desktop, laptop, handheld, and server hardwareExperience installing and configuring desktop phones and printersFamiliarity with local and wide area network design and operationStrong written and verbal communication skills, including training employeesProven focus on customer experienceAbility to work independently with minimal supervisionWilling to use a personal device for multi-factor authenticationMust pass a drug and alcohol screeningPreferred: Apple product experience and CDK DMS knowledge