Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Exciting things are happening at FMA Animal Hospital! We're preparing to move into a brand-new, state-of-the-art hospital this year, creating an incredible opportunity for team members to grow their careers in a modern, innovative environment built with both patients and employees in mind. We are seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Compensation:

• Compensation: $17-$20 per hour, for each hour worked
• This is a full-time position, with flexible scheduling options and availability needed Monday-Friday and rotating Saturdays. Saturday shifts are 7:45am-5pm.

Full-Time Benefits Package *

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum Qualifications and Skill Set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods
• Proactive in finding tasks to complete during slower times

Why Choose FMA?

At FMA Animal Hospital, we believe exceptional veterinary medicine starts with compassionate people. Our mission is to provide high-quality, personalized care to every patient while building lasting relationships with the pet owners who trust us with their companions' health and well-being. Located in Westwood, KS, just minutes from downtown Kansas City, we proudly serve pets and families throughout the greater Kansas City area.

As a thriving 3-doctor practice, our team is committed to practicing outstanding medicine in a collaborative, supportive environment where every team member's contributions are valued. We offer a full range of services, including preventive care, diagnostics, dentistry, surgery, and wellness care, utilizing advanced technology and a client-focused approach to deliver the highest standard of veterinary care.

This is an especially exciting time to join our team. FMA Animal Hospital is relocating to a brand-new, state-of-the-art facility, providing expanded resources, modern equipment, and an enhanced work environment designed to support both exceptional patient care and professional growth. This transition represents a unique opportunity to be part of a hospital that is investing in its future and the success of its team.