Admission Coordinator /Concierge

Job Description

Job Description

Summary

The primary purpose of your position is to coordinate and facilitate referrals for potential admissions.  The Admissions Coordinator will act as a liaison to the nursing unit to help ensure a smooth transition through the admissions process for all residents.  Further, the position will act as a liaison with family members as well as the residents of the Facility.

Duties and Responsibilities

·         Obtain residents’ insurance information, when possible, at the time a referral is called in.  If insurance information is not available, obtain it from the screener immediately.

·         Obtain the following information from all potential residents: PRI, complete admission application, and proper insurance verification.

·         Complete dialysis packages for referral at time of receipt.

·         Follow-up on all accepted dialysis referrals daily.

·         Ensure acceptance of referral immediately upon receiving HD clearance.

·         Admit resident to Facility by requiring resident or responsible family member to sign admissions packet within forty-eight (48) business hours. 

·         Maintain an admissions filing system as devised by the Admissions Director.  Assist in developing procedures to ensure records are properly completed before filing.

·         Responsible for communicating insurance approval within thirty (30) minutes to the screener as soon as it is received to expedite admission of potential resident(s).

·         Stay in constant communication with all screeners throughout the day.

·         Relay admissions information quickly and efficiently to the Admissions Director, Administrator, and all other departments, if necessary.

·         Assure that all departments receive the necessary information to prepare for admission (i.e. medications, treatments, and any special needs). 

·         Assist potential residents and their families by conducting tours of the Facility and answer questions regarding the Facility and admissions process.  Provide residents with an admission information packet (e.g., resident rights, notice of privacy practices, admissions contract, etc.).  Review as necessary.

·         At the time of admission, meet with the resident and their families to assure all necessary forms are completed.  Provide forms to the Business Office.

·         Receive and follow work schedules or instructions from your supervisor and as outlined in our established policies and procedures.

·         Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the Facility.

·         Assure that work areas are clean and records, files, etc., are properly stored before leaving such areas on breaks, end of workday, etc.

·         Forward completed medical records to the appropriate department, if necessary.

·         Notify nursing service when the resident has arrived at the Facility to assure that a member of the nursing staff escorts the resident to their assigned room. If none is available, accompany the resident to their assigned room.

·         Review and explain the resident and/or guardian room rates, billing procedures, visitors and guest privileges, restrictions, resident care procedures, etc., as appropriate.

·         Keep abreast of current Medicare and Medicaid regulations governing admission and discharge requirements of health care facilities.

Experience

·         Prior admissions experience in health care facilities preferred.  Ability to type is required.

Specific Requirements

·         Must be able to read, write, speak, and understand the English language.

·         Knowledgeable in Medicare requirements and insurance providers i.e., HMO rules, Medicare rules, RUGS II & III, and Medicare prescription plans.

·         Must possess the ability to make independent decisions when circumstances warrant such action.

·         Must possess the ability to deal tactfully with personnel, residents, visitors and the general public.

·         Must possess the ability to minimize waste of supplies, misuse of equipment, etc.

·         Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing admission practices.

·         Must possess leadership and supervisory ability and the willingness to work harmoniously with and supervise other personnel.

·         Must be able to evaluate the performance, initiate disciplinary actions, and prepare and complete performance evaluations for personnel.

·         Be knowledgeable in the use of computers (Excel, Word, and Access), data input, retrieval and output functions, etc.