PT Customer Service Representative-Southfield

Job Description

Job Description

Benefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

Job Summary:
We are seeking a friendly, detail-oriented, and reliable Customer Service Representative to join our team at Porter’s Cleaners, a professional dry cleaning establishment. This position is responsible for providing excellent customer service, handling garments with care, and ensuring customer satisfaction throughout the garment cleaning process.

Key Responsibilities:
· Greet and assist customers in a courteous and professional manner
· Receive, tag, and log clothing and other items for dry cleaning or laundry service
· Review orders with customers and ensure accurate information is collected
· Answer phone calls and assist with inquiries regarding services, pricing, and order status
· Operate the point-of-sale (POS) system to process payments and issue receipts
· Inspect garments for special care needs, damage, or stains; notate on ticket
· Handle customer complaints or concerns and escalate issues to management as needed
· Maintain a clean and organized front counter area
· Assist with packaging completed orders and notifying customers when orders are ready
· Perform basic opening and closing duties as required

Qualifications:
· Previous experience in customer service or retail is a plus
· Excellent verbal communication and interpersonal skills
· Ability to stand for extended periods and lift up to 25 lbs
· Basic math and computer skills
· Basic knowledge of filing systems
· Strong attention to detail and ability to multitask
· Punctual and dependable work ethic

Work Schedule:
Monday - Saturday/hours of operation
Must be available to work Saturdays or holidays, if needed