Member Relations Advisor

Job Title: Member Services Representative

Job Overview:
Contemporary Staffing Solutions is seeking a Member Services Representative to join our client to support a large national membership population and deliver clear guidance on billing, account access, and service questions. This role focuses on building trust through confident phone communication while helping members navigate account concerns, payments, and service continuation. The representative will manage both incoming and outgoing calls in a structured setting and ensure each interaction reflects strong service values. This position is based fully on site in Boca Raton, Florida and is a direct hire opportunity.

Compensation:
$19.50 to $20.50 per hour

Work Schedule:
Monday through Friday, 8:00 AM to 8:00 PM after training Key Responsibilities of the Member Services Representative:

• Support a large incoming call volume by guiding members through billing questions, account issues, and general service needs.
• Manage outgoing calls focused on payment resolution and account follow up with an emphasis on preserving membership value.
• Assist members with account access concerns such as portal use, password resets, and general navigation of digital tools.
• Handle challenging conversations involving cancellations or escalations while maintaining composure and positive communication.
• Document all interactions accurately in the CRM system while following service standards and confidentiality expectations.

Qualifications and Skills for the Member Services Representative:

• Experience in areas such as customer retention, collections, escalation support, loyalty programs, or relationship based service.
• Strong verbal communication abilities with confidence in phone based interactions and the ability to build quick rapport.
• Consistent work history with careful attention to detail and clear, professional communication.
• Familiarity with CRM tools, with preference for Salesforce, and comfort working in a structured call center environment.
• Flexible, eager to learn, and focused on delivering dependable service in a fast paced setting.

Why Join Us?
This role offers a chance to develop valuable experience in customer engagement while supporting a mission driven service model. You will work in an environment that promotes learning, collaboration, and continued professional growth. It is an excellent opportunity for someone who thrives in a people centered role and wants stability and career advancement. About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting and Finance, Call Center and Office Support, Human Resources, Sales and Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting