Real-Time WFM Analyst for Healthcare Capacity
Devoted
Devoted Health is seeking a Workforce Management Real Time Analyst to optimize capacity planning for a rapidly scaling nationwide service, outreach, and sales team. You will manage the inbound queue for MSG, Telesales, and outreach teams using WFM and contact center platforms to sustain frontline support. You will create SOPs from forecasted inbound volume and partner with Health Plan Operations to ensure adequate support for achieving daily service metrics. #J-18808-Ljbffr Devoted
Vacancy posted 3 days ago
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