Senior Project Manager

Job Overview As a Senior Project Manager at Rocket Software, you will lead the delivery of primarily complex mainframe modernization projects for Rocket’s full product suite, typically ranging from $500k to $2M in services revenue, and occasionally overseeing more complex transitions or transformations valued up to $10M. In this role, you will coordinate multi‑function, multi‑vendor project teams—often spanning multiple regions—to meet aggressive but achievable deadlines while driving meaningful customer outcomes. A strong technical background in one or more focus areas—such as infrastructure modernization, application modernization, process modernization, hybrid cloud deployments, microservices architecture, or enterprise‑wide DevOps—is key. You’ll leverage this expertise to define project objectives, outline detailed delivery plans, and ensure alignment with customers’ business goals. Throughout the project lifecycle, you will collaborate with diverse stakeholders, including consultants, software engineers, end users, sales teams, and senior leadership, while maintaining transparency, accountability, and clear communication. Key Responsibilities Project Delivery Excellence & Customer Experience Oversee the entire project lifecycle for large, high‑risk, and often multi‑region initiatives—managing timelines, deliverables, and quality standards to meet aggressive yet achievable deadlines. Define and document clear project scope and objectives, preventing scope creep by continuously aligning all stakeholders with the project’s goals and deliverables. Utilize Rocket’s project management framework to optimize workflows, accelerate time‑to‑value, and ensure customer‑centric outcomes. Coordinate requirement‑gathering sessions, project kickoff meetings, status updates, and review meetings, maintaining transparency and alignment between internal teams and external clients. Act as the primary interface with customers, forging trust‑based relationships grounded in Rocket’s core values of Empathy, Humanity, Trust, and Love. Monitor project risks and proactively address any challenges, conflicts, or schedule deviations to maintain project momentum and a positive customer experience. Revenue Optimization & Portfolio Management Collaborate with internal and customer stakeholders to match project resources, schedules, and financial parameters with contractual requirements. Maintain transparent communication to set clear expectations around timelines, scope, and any potential risks affecting delivery or cost. Provide reliable financial forecasts to management, adjusting as necessary based on evolving project scopes and timelines. Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high‑risk engagements. Lead or support early qualification and opportunity assessment for significant modernization projects, ensuring alignment with Rocket’s strategic objectives. Maintain a well‑rounded portfolio of customer engagements, balancing priorities and resource allocations to maximize both revenue potential and customer satisfaction. Operational Excellence & Process Transformation Implement and continuously improve standardized policies, procedures, and best practices that support consistent, high‑quality project delivery. Track key performance indicators (KPIs) and analyze project data to identify trends, address inefficiencies, and enhance operational effectiveness. Use data‑driven insights to inform decision‑making, refine delivery approaches, and recommend process optimizations that reduce complexity, cost, and time‑to‑market. Establish clear governance structures and reporting processes, providing stakeholders with real‑time visibility into project progress, financial health, and risk status. Drive continuous improvement initiatives that reinforce Rocket’s commitment to innovation, operational excellence, and delivering transformative customer outcomes. Team Leadership & Development Mentor and coach project managers to enhance their leadership and delivery capabilities. Guide project managers in handling customer escalations with a problem‑solving mindset, ensuring resolutions align with Rocket’s values and maintain strong customer trust. Develop and implement career development plans for team members. Drive a culture of continuous learning, fostering knowledge sharing across teams. Implement coaching frameworks to support exceptional customer experiences and project outcomes. Cross‑Functional Collaboration Partner with Account Executives during project delivery to keep them informed on progress, collaborate on customer challenges, and seek their support in resolving key issues. Collaborate with Product Development to align project execution with the product roadmap. Work closely with Customer Success Management, Product Engineering, and Delivery Engineering to ensure seamless customer engagements. Facilitate communication between technical and business stakeholders, driving alignment on project goals and priorities. Requirements Education: Bachelor’s degree in Business Administration, Project Management, a related field, or equivalent experience. Project management certification preferred (e.g., PMP, PgMP). Additional certifications in Agile methodologies are beneficial. 12+ years of progressive project management experience, preferably with enterprise‑scale portfolios in a professional services organization of a software company. 6+ years leading senior‑level customer‑facing project managers in a strategic or operational leadership role. Proven track record of driving revenue growth and business transformation through project delivery in a software, SaaS, or enterprise software environment. Experience in cross‑functional collaboration within SaaS companies, enterprise software organizations, or consulting environments. Skills & Competencies Leadership and Collaboration: Executive‑level communication skills, advanced coaching and mentoring abilities, transformational leadership focusing on operational excellence, expertise in cross‑functional collaboration and stakeholder management. Project Delivery and Strategy: Resource optimization and portfolio management, advanced project planning and risk management, process improvement and change management expertise, focus on accelerating time‑to‑value. Financial and Operational Acumen: Strong understanding of revenue recognition principles, experience in financial management, budgeting, and performance monitoring, ability to analyze and address complex operational challenges. Collaboration Network: CSE Delivery Management, Sales and Pre‑Sales teams, Support & Product Development, Customer Success, Customer stakeholders, and communication requirements. Benefits Unlimited Vacation Time as well as paid holidays and sick time. Health and Wellness coverage options for Rocketeers and dependents. Life and disability coverage. Fidelity 401(k) and Roth retirement savings with matching contributions. Monthly student debt benefit program. Tuition reimbursement and Certificate Reimbursement Program opportunities. Leadership and skills training opportunities. EEO Statement Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call View phone number on click.appcast.io or email View email address on click.appcast.io. We will make a determination on your request for reasonable accommodation on a case‑by‑case basis. Information Security Information security is everyone’s responsibility. All individuals in the organization have a responsibility for the security and protection of company information and IT resources over which they have control, according to their role. #J-18808-Ljbffr