Manager, Customer Service

Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more Growth opportunities performing essential work to support America’s food distribution system Safe and inclusive working environment, including culture of rewards, recognition, and respect This position conducts analysis and audits of multi‑unit contracts. It is also responsible for identifying areas of opportunity and creating applicable programs and procedures for improved margin management with multi‑unit business. The role works to enhance PFG Brand utilization within the multi‑unit business. Activities of this position contribute to the profitability of the multi‑unit business. Major Functional Responsibilities Audit national accounts for pricing accuracy and missed margin opportunity. Create competitive product programs for national account customers. Support Director of Margin Management as needed. Support National Account Directors as needed. Oversee BMOP - Bid Multi OpCo Price Match. Perform other duties as assigned. Comply with all policies and standards. Required Qualifications Required Education: Bachelor's Degree - Business or related field Work Experience: 5-7 years related experience; 6 months‑1 year supervisory or management experience Significant experience in customer service, including supervisory or managerial roles, is essential. Exceptional communication skills. Ability to motivate and guide the customer service team. Advanced problem‑solving and communication skills to handle complex customer complaints and inquiries. #J-18808-Ljbffr Performance Foodservice