Parking Lead Disney Springs

Job Description

Job Description

Description

Position: Parking Garage Lead
Location: Disney Springs Orange Garage
Shift: Shifts will vary, will include weekends
Pay rate: $18/hr

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. We are looking for a reliable and customer focused Parking Attendant to join our team and help deliver exceptional parking experience. 

The Parking Garage Attendant Lead is a frontline leadership role responsible for supporting daily parking operations, delivering outstanding customer service, and ensuring safe, efficient, and accurate site performance. Acting as a lead-by-example team member, this role supports Attendants, assists with operational coordination, and serves as a first point of escalation for customer and site-related issues. 

Key Responsibilities

• Greet arriving and departing guests in a friendly, professional, and courteous manner to ensure a positive parking experience. 
• Serve as a knowledgeable point of contact for Parking Garage Attendants during assigned shifts 
• Support and guide team members by reinforcing proper procedures, safety practices, and customer service standards 
• Lead by example through professionalism, accountability, and adherence to company policies 
• Communicate operational issues, site concerns, and customer feedback to supervisors or management in a timely manner 
• Provide suggestions for improving operations, safety, and customer experience 
• Assist customers with parking payment, equipment use, entry and exit procedures, and general parking inquiries. 
• Assist guests with mobile-app or QR-based parking access (no payments handled) 
• Interact face-to-face with customers to resolve questions, concerns, or minor issues; escalate unresolved matters to a Shift Lead, Supervisor, or Operations Manager as needed. 
• Act as a traffic controller by directing incoming guests to available parking spaces and managing vehicle flow within the garage. 
• Control traffic at entrances and exits as necessary and assist guests who may have forgotten where they parked. 
• Conduct daily patrols of the facility and issue violation warnings to tenants or visitors who do not comply with posted garage policies. 
• Process parking fees using POS systems and validations; accurately document passes and transactions in the site logbook. 
• Collect, handle, and manage all front-line revenues accurately and responsibly. 
• Prepare shift reports, complete ticket sorting, and assist with daily bank deposits as required. 
• Balance revenue control sheets for both automated and non-automated parking locations. 
• Maintain accurate records for all revenue-related and operational activities. 
• Keep the parking facility clean, neat, and free of obstacles in accordance with site requirements. 
• Perform litter pickup and seasonal tasks, such as snow shoveling or salting, when applicable. 
• Assist with basic maintenance and minor repairs to parking equipment or facilities as directed by the Operations Manager. 
• Properly operate and care for all parking equipment, tools, and devices used during the shift. 
• Identify, log, and report equipment malfunctions, safety concerns, accidents, incidents, or unusual events immediately to management. 
• Communicate operational updates, customer feedback, or site concerns to supervisors or management in a timely and professional manner. 
• Provide suggestions for improving daily operations, safety, or customer service. 
• Serve as a dependable frontline team member who supports smooth, safe, and efficient garage operations. 
• Communicate professionally at all times with guests, clients, supervisors, and teammates. 

Skills, Knowledge and Expertise

• Excellent customer service and communication skills 
• Basic problem-solving skills and attention to detail 
• Ability to lead by example and support peers without formal supervisory authority 
• Basic knowledge of parking equipment and POS systems preferred 
• Ability to work independently and follow procedures 
• Ability to follow safety procedures and report hazards   
• Ability to use handheld devices, tablets, or POS systems   

REQUIREMENTS:  

• At least 18 years of age  
• High School Diploma or GED required  
• Ability to work flexible schedules, including nights, weekends, holidays, and special events 
• Reliable transportation to the work site  
• Customer service experience (required) 
• Must successfully pass a background check, in accordance with company policy and applicable laws 
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility. 

PHYSICAL DEMANDS:  

• Ability to stand and walk for extended periods throughout the shift. 
• Able to Lift up to 25lb 
• Ability to bend, carry, and perform light physical tasks such as moving cones, picking up litter, or shoveling/salting during winter conditions (as required by location). 
• Ability to perform tasks that may involve repeated hand/arm movements (ticket handling, lifting gates, etc.). 
• Must be able to work in indoor and outdoor environments. 
  
   

WORKING CONDITIONS:  

• Work is performed in parking facilities including garages, lots, booths, and outdoor areas. 
• Exposure to varying weather conditions such as heat, cold, rain, wind, and snow depending on the region and season. 
• Fast‑paced environment requiring consistent customer interaction. 
• Interaction with upset or frustrated customers while maintaining professionalism. 
• Must always adhere to site safety protocols and company standards. 

 

OTHER DUTIES:  

Please note that this job description is not designed to cover or contain an all‐inclusive list of activities, duties, or responsibilities that are required for this role. Duties, responsibilities and activities may change at any time with or without notice 

Benefits

Join our team and enjoy an outstanding benefits package, including:

(Full Time Only) 

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge. 
• Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family. 
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. 
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. 
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.  

(Part Time) 

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. 
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations. 
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. 

Union:

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).