Pool Concierge

Job Description

Job Description

Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025.

Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 by San Diego’s Business Journal.

The following and other duties may be assigned as necessary:

· Ensure the health and safety of all guests and team members at the pool, adhering strictly to guidelines and procedures outlined in the Health and Safety Manual.

· Apply best practices in addressing the needs of guests and team members, ensuring a safe and pleasant poolside experience.

· Building and maintaining guest profiles to anticipate future needs and deliver superior service

· Maintain the highest standard of professionalism in all aspects of job performance, consistently delivering excellence.

· Create a welcoming and relaxing atmosphere for guests during check-in and check-out, ensuring seating areas and lounge chairs are perfectly prepared for their comfort.

· Participate in pool events and activities, providing assistance to guests as needed.

· Offer knowledgeable recommendations and guidance to enhance the guest experience, always aiming to exceed expectations.

· Be a quick learner with keen attention to detail and a commitment to accuracy.

· Perform all tasks while prioritizing guest comfort, ensuring their needs are met efficiently and with care.

· Promptly report any damages, incidents, or concerns to the leadership team for timely resolution.

· Manage cash drawer responsibilities, ensuring accurate balancing at the close of each shift.

· Carry out opening and closing procedures, including completing all relevant checklists.

· Maintain a positive and collaborative attitude, working effectively with a diverse team to achieve shared goals.

· Clear used linens, trash, and serviceware from the pool deck, maintaining a clean and inviting environment.

· Set up umbrellas, loungers, and other pool furniture to meet guests' needs and expectations.

· Assist guests in the proper use of all pool facilities, offering support as needed.

· Attend all scheduled team meetings, contributing to the ongoing improvement of service and operations.

· Consistently deliver professional, friendly, and engaging service, ensuring each guest receives personalized attention that addresses their unique needs.

· Monitor and maintain stock of guest amenities, pool supplies, and linen, ensuring availability at all times.

· Adhere to all AAA policies and standards

· Adheres to all grooming standards as outlined by leadership.

· Perform additional tasks and responsibilities as assigned by leadership.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1+ years’ experience in guest facing role
• Must be willing and able to work in different climates safely.

· Must have excellent verbal and written communication skills.

· Must have strong organizational skills and high attention to detail

· CPR certification preferred

· Must maintain active food handlers’ card

· Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

• High school diploma or equivalent

· Must be able to acquire and maintain an appropriate gaming license.

· Experiences working in AAA properties and Standards familiarity preferred