AI & QA Consultant - Procedure Documentation

AI & QA Consultant – Procedure Documentation

Location (Hybrid – 3 days onsite / 2 remote): Charlotte, NC, Chandler, AZ, Minneapolis, MN

Duration: 12-Month Contract (W2 ONLY) Strong potential for extension or conversion (USC or GC Holder Only) Compensation: $82–$85/hour

Overview: We are seeking an experienced consultant to lead quality assurance and AI enablement initiatives for enterprise procedure documentation. This role will focus on improving the quality, usability, and consistency of thousands of documented procedures while helping scale AI-driven solutions to support content creation and evaluation.

The ideal candidate will bring strong experience in technical/procedure writing, content evaluation, and practical use of AI tools (such as Copilot) to improve documentation processes.

Key Responsibilities:

• Establish and evolve a quality assurance (QA) framework to evaluate procedure documentation across ~8,000+ artifacts
• Review published procedures and assess content based on usability, readability, and completeness
• Define and apply clear evaluation criteria (e.g., satisfactory, watch, at-risk) to prioritize content improvements
• Identify gaps in documentation that may create operational or compliance risks
• Partner with business teams and documentation authors to improve content quality and consistency
• Work closely with technology teams to define rules of writing that can be translated into AI-driven solutions
• Help design and refine AI prompts used for generating and evaluating procedures
• Act as a subject matter advisor on how AI can be used to improve documentation quality and efficiency
• Promote adoption of AI tools (e.g., Copilot, Power Platform) across a broad base of non-technical "citizen writers"
• Support development of a centralized knowledge base for writing standards, guidance, and reusable AI prompts
• Provide editorial guidance without directly authoring content; focus on review, standards, and quality enforcement
• Influence and guide teams through the transition to AI-assisted documentation practices

Required Qualifications:

• 5+ years of experience in technical writing, procedure writing, or documentation quality review
• Strong understanding of writing standards (clarity, structure, active voice, consistency, completeness)
• Experience reviewing and improving procedural or operational documentation
• Practical experience using AI tools (e.g., Copilot or similar) for writing, editing, or analysis
• Ability to define rules and standards that can be applied consistently across large volumes of content
• Strong communication skills and ability to work with both business SMEs and technical teams

Preferred Qualifications:

• Experience building or working within a documentation QA or editorial framework
• Familiarity with AI prompt design or working with teams that implement AI-based solutions
• Experience with tools such as Microsoft Copilot, Power Platform (Power Automate, Power Apps), or similar
• Background supporting large-scale content environments with multiple authors
• Experience working in regulated or process-heavy environments

Role Characteristics:

• Acts as the quality gate for published documentation (editorial QA role, not a primary writer)
• Works with a large, distributed group of contributors ("citizen writers")
• Balances process design, content evaluation, and AI enablement
• Plays a key role in shaping how AI is used across the organization for documentation

What Success Looks Like:

• Clear, consistent QA standards applied across thousands of documents
• Improved readability and usability of procedures
• Scalable AI-assisted documentation practices adopted across teams
• Reduced risk from unclear or incomplete process documentation