Hourly Shift Coordinator

About the Role:

The Hourly Shift Coordinator plays a pivotal role in ensuring smooth and efficient operations within the accommodation and food services environment at Florida Mall. This position is responsible for overseeing hourly staff during assigned shifts, coordinating workflow, and maintaining high standards of customer service and operational excellence. The coordinator acts as a key point of contact between management and hourly employees, facilitating communication and resolving any issues that arise during the shift. By effectively managing resources and staff schedules, the coordinator helps optimize productivity and guest satisfaction. Ultimately, this role contributes significantly to the overall success and reputation of the establishment by maintaining a well-organized and responsive team.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a supervisory or coordination role within the accommodation or food services industry.
• Strong understanding of shift scheduling and labor compliance requirements.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Associate degree or higher in hospitality management, business administration, or a related field.
• Experience with point-of-sale (POS) systems and scheduling software.
• Demonstrated leadership skills with a track record of managing hourly teams effectively.
• Certification in food safety or hospitality management.
• Bilingual abilities to support diverse team and customer base.

Responsibilities:

• Supervise and coordinate the activities of hourly employees during assigned shifts to ensure operational efficiency.
• Monitor staff performance and provide guidance or corrective actions as needed to maintain service quality.
• Communicate shift objectives, updates, and any changes in policies or procedures to the team.
• Manage scheduling and break times to ensure adequate coverage and compliance with labor regulations.
• Address and resolve customer concerns or employee issues promptly and professionally.
• Collaborate with management to implement process improvements and support training initiatives.
• Maintain accurate records of attendance, incidents, and shift activities for reporting purposes.

Skills:

The Hourly Shift Coordinator utilizes strong organizational and leadership skills daily to manage team workflows and ensure operational goals are met efficiently. Effective communication skills are essential for conveying instructions, resolving conflicts, and maintaining a positive work environment. Problem-solving abilities enable the coordinator to address unexpected challenges swiftly, minimizing disruption to service. Familiarity with scheduling software and POS systems supports accurate staff management and operational tracking. Additionally, interpersonal skills foster teamwork and motivate hourly employees to deliver exceptional customer experiences consistently.