Conversational AI Engineer

Conversational AI Engineer


CVS


Location: Hartford, CT


Rate: $75-78/hr. on C2C Max.


USC, GC or GC EAD only


Start Date: As soon as possible


Duration of the engagement: 6+ months

**MUST BE LOCAL AND INTERVIEW ONSITE. PLEASE ONLY SHARE CANDIDATES THAT CAN 100% INTERVIEW IN PERSON**

FEEDBACK FROM INTERVIEWS

Their experience was more aligned to what we refer to as a Backend Software Engineer - integrating APIs with the Conversational AI (Frontend) Engineer who develops the Member Facing experience. Sorry about not cleaning up the jargon - Hope I've answered your question.

**After completing the first-round interview with the candidate, we've decided not to move forward with them for the next stage. During the conversation, it appeared that the candidate may have been reading pre-written responses from their screen rather than speaking from personal experience. We also noticed a pattern of similar answers across multiple candidates (with candidates presented by other suppliers), which raised concerns that AI tools might be influencing their responses.


To help mitigate this issue in future interviews, we need to:

• Invite candidates to our Hartford office for an in-person interview.

JOB DESCRIPTION:

Greetings ~ We are seeking 1 Conversational AI Chatbot Developer for YAVA in Hartford, CT .



Position Summary


The Aetna IT Delivery organization, within CVS Health's Data, Digital, Analytics, Technology (DDAT) organization, is seeking a Conversational AI Chatbot Developer to drive the overall user experience for a Conversational AI platform that is helping our members to get answers to their health insurance questions through the channel of their choice. In this role you will be responsible for implementing the conversational flows to deliver a superior user experience. This role is responsible for implementing the conversational dialogs, partnering with product and technology partners to understand the requirements, influence features, and design.


You will make an impact by:

• Ability to design and develop AI conversations with responses coming from outside APIs via cloud function or integration with other systems
• Applying clean coding skills and best practices
• Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intents
• Collaborating with teams and other developers to design, develop, test, deploy and maintain a chatbot
• Troubleshoot bots, debug, and deploy chatbots on various channels (voice/chat)
• Leveraging AI, NLP Technologies and cognitive machine learning to develop chatbot applications
• Integrate chatbot solutions with multiple platforms
• Enhancing user effectiveness of the conversational agents with the help of advanced technologies
• Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities
• Tuning and enhancing Speech to Text models

Required Qualifications

• 5+ years software delivery experience
• 3+ years of Chatbot development experience with IBM Watson Assistant, or any other similar chatbot conversational AI tool (i.e Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai)
• 3+ years training and improving intent recognition by curating the appropriate training data sets
• 3+ years applying Conversational AI best practices (e.g. NLP and training data best practices)
• 1+ years of experience in CICD, Git, unit-testing and source code management
• 1+ years of knowledge of cloud development and deployment principles
• 1+ years of working in an Agile environment, with knowledge in DevOps approaches, end-to-end software development processes and business requirements

Preferred Qualifications

• Experience with working on watsonx Assistant and watsonx Orchestrate
• Backend (server side) development experience either in Java, node.js
• Multi-language background and experience working with programming languages such as Python, Java, Javascript/Typescript
• Experience with IBM Voice gateway and / or IBM Discovery is a plus
• Knowledge of automated speech recognition, including SSML tagging for TTS

Education


Bachelor's degree in computer science and engineering or STEM or equivalent experience ( high school + 4 years of relevant experience.)