Retail Operations Manager

She Wolf is hiring a Retail Operations Manager to lead retail sales and customer service across our NYC Greenmarket and Navy Yard Cafe operations.
What we offer:

• Competitive salary
• Subsidized medical, dental, and vision insurance at 90 days
• Industry-leading paid time off plans + paid family leave
• 401k plan access beginning at hire
• Monthly internal dining stipend
• Annual education allowance to support your professional growth
• Access to our Employee Emergency Assistance Program for added support

Responsibilities include:

• In partnership with the management team and company leadership, develop business strategies and plans that ensure alignment with short- and long-term objectives and translate those strategies into actionable goals for performance, growth, and annual operational planning
• In partnership with the management team, operate the business in accordance with achieving budgeted sales and operating costs, including actively engaging with monthly P&L statements and other financial tools to understand, and impact, sales and cost trends by:
  
  • Organizing, scheduling, and monitoring Cafe and Market / Driver team staffing, workflow, and productivity in accordance with business demand to achieve budgeted labor costs
    • Manage timecards, punch change requests, and time off requests
  • Ensuring our Cafe and Market / Driver teams are trained on best practices for food handling, coffee production, and providing excellent customer service
  • Working with the cafe team to continuously develop our beverage program, document recipes, and provide training on new offerings
• Efficiently and effectively manage all Cafe and Greenmarket operations:
  • Track daily cafe and market income and outcomes, and handle weekly cash count and bank deposits
  • Set daily cafe pars for all pastry and savory items
  • Maintain market kits and associated equipment, and ensure cafe and market displays and signage are up-to-date and seasonally relevant
  • Manage cafe inventory and ordering of all related retail, coffee, and paper goods
  • Maintain Greenmarket relationships and attend monthly Greenmarket Farmer and Community Advisory Committee (FCAC) meetings
• Work as part of the the management team to stay current, engaged and solutions-oriented on facilities maintenance, including mechanical systems, cleanliness, pest issues, equipment, organization and food safety compliance
• Work as part of the management team to:
  • Develop and implement systems and processes that are effective, efficient, and compliant with all laws and internal policies
  • Continuously recruit top talent to build an agile, diverse, and committed team, including identifying opportunities for cross-training and trailing candidates to evaluate their competency and skill level
  • Resolve conflict and employee performance issues through mediation, coaching and counseling, and progressive discipline
  • Participate in regularly scheduled meetings regarding the overall strategy and success of the business, including team meetings, quarterly financials, and HR trainings
• Work with company leadership to establish and achieve clear individual performance goals

Successful candidates will:

• Have 1+ year of experience in bakery, cafe, retail, and/or market operations
• Have a valid New York Driver's License with a clean driving history
• Be reliable, focused, organized, communicative, and curious
• Have a receptive and charitable attitude toward constructive feedback
• Be interested in working collaboratively towards meeting the goals of the team and the business
• Experience managing direct reports or a team is strongly preferred

The Marlow Collective is a group of New York hospitality brands including the restaurants Diner, Roman's, and Borgo; breads bakery She Wolf; whole-animal butcher and grocery Marlow & Daughters; catering company Marlow Events; and Stranger Wines & Spirits. We are a values-driven organization committed to providing supportive, respectful workplaces; to sourcing seasonally, locally and organically and building longstanding partnerships with our farmers and producers; and to creating meaningful experiences that celebrate and connect the communities we serve.
While performing the duties of the job, the Retail Operations Manager is regularly required to stand and walk; reach with hands and arms; talk and hear; climb, balance, stoop, kneel, and crouch. They must regularly lift and/or move up to 40 pounds.

More detail about She Wolf Bakery part of The Marlow Collective, please visit