Lead Technical Platform Owner

Business Analyst

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

The Business Analyst collaborates with a variety of technical and business partners to define requirements for application development, develops required documentation and communicates status with the goal of delivering new functionality on time and within budget. Essential duties and responsibilities include:

• Works closely with the Business Subject Matter Experts to understand business request or pain point; analyzes business needs.
• Evaluates project request in terms of strategic direction of Business and opportunities to leverage existing technologies/applications.
• Fully investigates relevant application modules; analyzes existing data; prepares scenarios to test understanding of current process and impacts of requested changes, evaluates up/downstream effects.
• Displays a natural curiosity to ferret out the best answer to complex challenges.
• Seeks advice from technical counterparts: dev and architects.
• Synthesizes/codifies requirements from a disparate group of users often focused on their own 'siloed' processes.
• Demonstrates the confidence to ask questions, dig out details – often the BA is the person who knows the least in the room, but must still be able to flush out requirements/identify missing links.
• Proactively identifies and champions opportunities to further streamline improve business process.
• Clarifies scope, and recommends alternative solutions, project strategy and deliverable prioritization.
• Documents detailed requirements in Business Requirement Document (BRD), and validates solutions with the business partners.
• Manages all communication with business users; keeps users informed and updated regularly.
• Adapts project updates/presentations to audience.
• Serves as a liaison between technical and functional stakeholders; helps to keep initiatives moving forward smoothly and in accordance with project timelines.
• Ensures QA understands project details and recommends testing scenarios; quickly researches and resolves issues identified during QA
• Maintains/updates all relevant project documentation (Meeting notes/recaps; BRDs; flows; spreadsheets, etc.)
• Strives to deepen knowledge of business functions/applications with goal to serve as senior subject matter expert in key system functions.
• Participates in multiple key initiatives simultaneously.
• Shares knowledge with other BAs; guides and advises less-experienced Business Analysts.
• Works to continuously improve BA Process.

Skills: Excellent analytical and problem solving skills/critical thinking. Strong attention to detail. Effective stakeholder management: communication, negotiation, direct/indirect influencing techniques, run productive meetings. Polished documentation practices: ability to assimilate large amounts of information, identify salient details and vary presentation based on audience. Clear and confident presentation skills. Demonstrated ability to prioritize and manage multiple tasks simultaneously.

About You Required: Typically requires a University Degree and minimum 7 years of prior relevant experience, or equivalent experience. Preferred:

• Communication and stakeholder mgmt
• Data analytics and reporting
• Data cleaning, structure, and mgmt
• Capacity mgmt and prioritization
• Business/insurance acumen
• IT processes and systems

Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.