Front Office Manager

Posting Details Position Information Role Title ADMIN & OFFICE SPECIALIST III Role Code 91003 Pay Band 03 Posting Details Working Title Front Office Manager Position Number 50894A Department THERAPY CLINIC FEES Location Norfolk, VA Type of Position Classified Type of Job Full Time EEO Category F Administrative Support (Clerical & Sales) Job Description The Front Office Manager is responsible for ensuring propercollaborative efforts between the front office team, ClinicalOperations Manager, and Clinical Director for the Faschini WallachCenter for Restorative Therapies. This position supervises theday-to-day patient care operations of the front desk via patientcheck ins, registration, appointment scheduling, and medical recordfunctions of the clinic. This responsibility includes managing theworkflow and tasks associated within these areas as they relate tothe clinical practice. The Front Office Manager is the directsupervisor for the employees staffing the functions above and isthe primary point of contact for the office in the absence of theClinical Operations Manager. Knowledge, skills and abilities Bachelor’s degree in healthcare administration, businessadministration, or a related field, or equivalent combination ofeducation and experience. Two or more years’ experience managing patient care operationsin a healthcare or rehabilitation clinic setting. Experience supervising staff or coordinating teamworkflows. A solid understanding of HIPAA privacy laws Organizational and mathematical skills required to balance daysheets, matching the payments collected at the front desk withappointments on the schedule Proficiency with electronic medical records ( EMR ) andscheduling systems. Strong organizational, communication, and problem-solvingskills. Demonstrated ability to manage multiple priorities and respondto routine and unexpected operational challenges. Strong customer service and interpersonal skills. Ability to lead, supervise, and direct the work of others. Special licenses, registration or certification NONE Education or training Preferred a BA or BS degree or a combination of other education andexperience considered equivalent Level and type of experience Preferred 2 years’ workplace experience in front office managementfor a healthcare or rehabilitation clinic setting. Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification) Experience with Medicare therapy regulations, including caps,exemptions, and appeals processes. Knowledge of medical records systems, compliance standards, andaudit processes. Familiarity with university-based clinics or academic healthsystems. Conditions of Employment This is a 12-month, full-time classified staff position basedin Norfolk, Virginia. Work is primarily performed in a clinical office environmentwith frequent interaction with patients, staff, students, andexternal stakeholders. The position requires regular on-site presence to supportclinic operations. Occasional early morning, evening, or extended hours may berequired to ensure clinic coverage and operational needs. The employee must comply with all university policies,healthcare regulations (including HIPAA ), and applicable state andfederal laws. Employment is contingent upon a successful backgroundcheck. The position may require periodic training related tocompliance, safety, and healthcare regulations. Physical requirements include occasional standing, walking, andlight lifting consistent with a clinical office environment. Annual Salary/Hourly Rate Salary range between $ - 48,000-62,000 Posting Detail Information Job Requisition Number S03361 Job Open To General Public Open Date 09/25/2026 Open Until Filled Yes Criminal Background Check The final candidate is required to complete a criminal historycheck. Equity Statement It is the policy of Old Dominion University to provide equalemployment, educational and social opportunities for all persons,without regard to race (or traits historically associated with raceincluding hair texture, hair type, and protective hairstyles suchas braids, locks, and twists), color, religion, sex or gender(including pregnancy, childbirth, or related medical conditions),national origin, gender identity or expression, age, veteranstatus, disability, political affiliation, sexual orientation orgenetic information. Individuals from minoritized communities,women, veterans and individuals with disabilities are encouraged toapply. Reasonable Accommodation Request If you are an individual with a disability and require reasonableaccommodation, please contact the Division of Talent Management andCulture at View phone number on click.appcast.io. Alternative Hiring Process In support of the Commonwealth’s commitment to inclusion, we areencouraging individuals with disabilities to apply through theCommonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need toprovide their AHP Letter (formerly called a Certificate ofDisability) provided by the Department for Aging &Rehabilitative Services ( DARS ), or the Department for the Blind& Vision Impaired ( DBVI ). Service-Connected Veterans may alsoapply via the AHP if they also provide an AHP Letter. To request an AHP Letter, or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io. Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other mannerdiscriminate against employees or applicants because they haveinquired about, discussed, or disclosed their own pay or the pay ofanother employee or applicant. However, employees who have accessto the compensation information of other employees or applicants asa part of their essential job functions cannot disclose the pay ofother employees or applicants to individuals who do not otherwisehave access to compensation information, unless the disclosure is(a) in response to a formal complaint or charge, (b) in furtheranceof an investigation, proceeding, hearing, or action, including aninvestigation conducted by the employer, or consistent withcontractor’s legal duty to furnish information. #J-18808-Ljbffr Old Dominion University