Program Director

Job Description

Job Description

JOB TITLE: Program Director

STATUS: Full-Time, Salary, Exempt

REPORTS TO: Executive Director

JOB DESCRIPTION:

The Program Director is responsible for the overall operation and supervision of AMFM Healthcare’s core Behavioral Health Treatment Programs. The Program Director shall continually strengthen the organization’s infrastructure, supervise personnel, and enforce DSS, DHCS and Joint Commission accreditation standards, policies, and procedures. The Program Director is willing to perform various administrative tasks and demonstrate leadership, professional ethics, and ensure quality service delivery to persons served and their families.

QUALIFICATIONS:

1. Must be 21 years or older to apply for this position.

2. Successful completion of the ADP Selective Screening Services background check as well as any other state, federal or company required background/record check.

3. Minimum of a Bachelor's degree in a related field, or at minimum 5 years experience in related job experience.

4. Possess valid driver’s license with ability to be insured by our auto insurance policy which includes, but not limited to, the following requirements: 4 continuous years of driving experience, 21 years of age or older, less than 3 moving violations in the last 3 years, and no more than 1 major violation in the last 3 years.

5. CPR/First Aid Certification

6. Current T.B. clearance

7. Physical Requirements: Ability to work on a computer/keyboard, use electronic systems, communicate with others through written and verbal formats, ability to sit, stand, or walk for long periods of time, ability to climb stairs, listening, reading comprehension, lifting up to 20 lbs.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Ability to communicate with family members, clients, and other staff members professionally and respectfully.

2. Ability to operate standard office machines and equipment, including telephones, computers, copy machines, fax machines, calculators, scanners, and shredders.

3. Ability to be professional and maintain a positive attitude and relationships with coworkers. 

4. Excel at both written and verbal communications to convey essential information; must be able to utilize the proper linguistic syntax and spelling.

5. Knowledge of clinical and medical terminology as it relates to the delivery of clinical care to the clients within our programs as required by our payers. 

6. Knowledge of the clinical, medical, and miscellaneous services provided to the clients.

7. Ability to use computer software including Microsoft Office, Adobe Acrobat, and G Suite products.

DUTIES AND RESPONSIBILITIES:

The Program Director will be assigned projects, based on his/her level of expertise, that include any, or all the following job responsibilities. Additional duties may be required if deemed necessary by administration.

1. Uphold and enforce the agency’s standards, policies and procedures, client rights, and professional code of ethics and conduct.

2. Establish program goals and objectives for programs and services offered at all levels of care, and administer new policies based on performance improvement plans as needed, and review annually. 

3. Develop and cultivate an environment based on person-centered philosophy and culturally sensitive to client needs.

4. Lead, direct, and motivate staff and clients to successful completion of goals.

5. Report regularly to the Executive Director, on the status and progress of the program's activities, staff, and individual clients.

6. Effectively manage and monitor the performance and direct the activities of subordinate staff including the recruitment, hiring, training, and supervision of applicable Program Managers, Residential Supervisors, and other administrative and operations staff under the Program Directors jurisdiction. 

7. On-going project management and/or oversight of the Joint Commission and leadership steering committee; ensure standards conformance by supervising JC related activities, projects, studies, analyses, and tasks in the overall improvement of performance and quality

8. Collaborate and support the Clinical and Medical Director in their endeavors to improve the clinical/medical teams.

9. Assist Human Resources with staff conflicts, disciplinary action, and termination, including the competition of annual performance evaluations of assigned supervisees.

10. Establish and maintain cooperative working relationships with subordinate staff, supervisors, utilization review, managed health care clinicians, medical and mental health professionals.

To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES:

1. Managerial Proficiency

   1. Able to lead a team to the successful completion of regular assigned duties as well as projects 

   2. Coordinate among assigned supervisees the work that needs to be done to fulfill each employee's job requirements and duties.

   3. Engender and foster a spirit of cooperation inside and outside of staff within the managers assigned team.

   4. Regularly check in and monitor progress of supervisees, guiding them and giving them the tools to succeed in their positions.

2. Collaboration and Teamwork

   1. Serve as an effective member of an interprofessional team, helping other providers on the team to quickly conceptualize employee strengths.