Service Desk Technician (Tier 1)

$16 - $18 per hour

Full-time

Logicalis, Inc.

Summary
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.

Assists users in troubleshooting Outlook.

Provides support for Microsoft Operating Systems (Windows7, Windows 10).

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Provides support for mobile devices including configuration and email sync.

Handles 50-60 issues per day efficiently and appropriately.

Maintains regular and punctual attendance.

Utilizes Active Directory database to reset network passwords.

Assists users in adding and changing network printers.

Provides technical support for VPN connectivity issues.

Controls user's computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills

Experience navigating a knowledgebase

Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.

Self-starter with excellent organizational, administrative and interpersonal skills.

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

Excellent oral, written, technical, and business communication skills.

Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks.
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr
LogicalisUS Benefits Summary

Apply

Vacancy posted 6 hours ago

Similar jobs that could be interesting for youBased on the Service Desk Technician (Tier 1) in Washington DC vacancy

IT Support Technician - Tier 1
$45k - $60k
...Description Job Description IT Support Technician – Tier 1 Department: IT Reports to: Director of Managed IT Services Location: Lanham, MD (onsite role; remote... ...assigned Support various IT needs, from help desk tickets to onsite installations (ability to...
Suggested
Full time
Work at office
Remote work
Relocation
Monday to Friday
Shift work
DCA Technology Partners
Alexandria, VA
13 days ago
Service / Help Desk / Technical Support
...Chenega Corporation is looking for a Tier 1 Help Desk Analyst in Arlington, VA. The role focuses on providing technical support, troubleshooting... ...with hardware and software issues, maintain compliance with Service Level Objectives, and contribute to continuous process...
Suggested
Chenega Corporation
Arlington, VA
4 days ago
Tier 1 Help Desk Analyst
...Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving... ...the next level! We deliver essential technological services to our customers in support of their missions to sustain national...
Suggested
Work at office
Local area
Remote work
SecuriGence LLC
Arlington, VA
3 days ago
Service Desk Agents - Tier 1
...Service Desk Agents – Tier 1 GTSC seeks experienced and motivated Service Desk Agents, Tier 1. Multiple positions available. Location: Washington, DC... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction...
Suggested
Local area
Remote work
GTSC
Washington DC
10 hours ago
Service Desk Analyst Tier 1
...Overview SUMMARY: The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving “IT” Service Desk tickets on a timely manner. The persons...
Suggested
Work at office
Remote work
The Tatitlek Corporation
Washington DC
3 days ago
Jira Administrator & Tier 1 Support Analyst (SDLCNext)
...government to manufacturing and financial services. Sporting scalable and diverse business... ...following position: Jira Administrator & Tier 1 Support Analyst (SDLCNext) This is a Remote... ...leadership, engineering teams, service desks, and government counterparts Strong attention...
Remote work
Optima Global Solutions
Washington DC
4 days ago
Service Desk Technician (Tier 1)
...document customer reports of incidents and service requests through telephone, voicemail,... ..., and personal visits to the Service Desk. Interface directly with supported end-users... ...messaging/chat with end users and technicians. Troubleshoot, document, track, resolve,...
Work at office
Remote work
AAC
Washington DC
29 days ago
Tier II Service Desk Technician
...Service Desk Technician II Federal Prison Industries (UNICOR) – Information Technology Services Contract... ...nationwide. Responsibilities include providing Tier II technical support for desktops,... ...Certification (may be substituted for 1 year of experience) Required Technical...
Full time
Contract work
Work at office
Remote work
Monday to Friday
Shift work
Keen Logic
Washington DC
2 days ago
Onsite Tier 1 Help Desk Technician - Clearable IT Support
...A government services provider is seeking a Help Desk Technician - Tier 1 to provide technical support and excellent customer service. Responsibilities include answering Tier 1 calls, resolving issues, and managing customer interactions. The ideal candidate will hold Active...
Full time
IntelliDyne
Falls Church, VA
3 days ago
Call Center Representative (Tier 1)
...to Remedy work logs to be viewed by Service Desk Analysts and by the user community to... ...GOTS products. Escalate tickets to Tier II/Tier III Technicians if an incident or request cannot be resolved... ...excellent troubleshooting skills. ~1-2 years' experience in technical...
Work at office
Remote work
Weekend work
E-talentnetwork
Washington DC
3 days ago
Service Desk Technician - Bilingual Spanish/English (TIER 1)
$16 - $18 per hour
...and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This... ...field. Experience / Technical Requirements: ~1 year experience in call center or service desk environment. ~ Knowledge of various PC hardware...
Hourly pay
Full time
Work at office
Local area
Remote work
Logicalis, Inc.
Washington DC
2 days ago
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
...GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our... ...the exceptional technical and customer service skills to resolve issues as quickly and... ...WILL MAKE AN IMPACT: Provide routine Tier 1 technical support to onsite and remote...
Remote work
All shifts
Shift work
Night shift
Weekend work
General Dynamics Information Technology
Washington DC
11 days ago
Service Desk Agents - Tier 2
...Datawiz, a GTSC company, seeks experienced and motivated Service Desk Agents, Tier 2. ~~~ Position contingent upon contract award ~~~ Multiple... ...Company Description Datawiz delivers secure, ITIL-aligned Tier 1–3 IT support services to Federal Government clients...
Contract work
Temporary work
Local area
Remote work
Flexible hours
Datawiz
Washington DC
4 days ago
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
...GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our... ...the exceptional technical and customer service skills to resolve issues as quickly and... ...MAKE AN IMPACT: Provide foundational Tier 1 technical support to onsite and remote...
Work at office
Remote work
All shifts
Shift work
Night shift
Weekend work
General Dynamics Information Technology
Washington DC
11 days ago
Service Desk Agents - Tier 2
...Service Desk Agents – Tier 2 (DW2604HTC) GTSC seeks experienced and motivated Service Desk Agents, Tier 2. Multiple positions available.... ...in hybrid role. GTSC delivers secure, ITIL-aligned Tier 1–3 IT support services to Federal Government clients operating...
Local area
Remote work
GTSC
Washington DC
9 hours ago
Tier 2 - Senior Desk Side IT Specialist
...Trust ActioNet is seeking an to serve as Tier 2 - Senior Desk Side IT Specialist technical resource... .... ~Respond to user trouble tickets and service requests in accordance with established... ...technical training and mentoring for Tier 1 and Tier 2 support staff. ~Collaborate...
Full time
Remote work
ActioNet
Washington DC
4 days ago
IT Help Desk Specialist (Tier II)
...Rexley LLC is seeking two experienced IT Help Desk Specialists to support a Congressional... ...person team providing advanced front-line and Tier II technical support: deploying, securing,... ...Coordinate across teams, including the Service Desk, Network Operations, Cloud Services,...
Permanent employment
Full time
Casual work
H1b
Monday to Friday
Rexley LLC
Washington DC
1 day ago
Service Desk Tier 2-3 Lead
...Datawiz, a GTSC company, seeks a highly experienced and motivated Service Desk Tier 2-3 Lead ~~~ Position contingent upon contract award ~~~... ...in hybrid role. Datawiz delivers secure, ITIL-aligned Tier 1–3 IT support services to Federal Government clients operating...
Contract work
Temporary work
Local area
Remote work
Flexible hours
Datawiz
Washington DC
4 days ago
Desktop Engineer - Tier 1
$30 per hour
...Position Title: Desktop Engineer - Tier 1 Location: Washington, DC... ...Desktop Engineer Tier 1 Technicians to handle advanced... ...ll join a team of eight help desk technicians and serve as a key... ...required. Strong customer service and communication skills....
Contract work
Local area
Monday to Friday
Addison Group
Washington DC
7 days ago
Help Desk Support/Technical Support - Remote
...Req ID: 41109 Summary SecuriGence is seeking a Tier 2 Help Desk Analyst to provide advanced technical support for classified and unclassified... ..., and ensuring compliance with federal security and service delivery requirements. This role ensures minimal disruption to...
Work at office
Local area
Remote work
NJVC
Arlington, VA
1 day ago
Tier I Help Desk Technician - U.S. Citizens Only
...Description Qualifications: Superior customer service skills a must. Strong desire to provide... ...~ At least 2 years of previous Help Desk experience. ~ At least 2 years' of... ...Responsibilities: Answer calls coming into the Tier 1 Help Desk by the third ring. Create a...
For contractors
ARES Solutions, Inc.
Falls Church, VA
23 days ago
Technical Support Specialist - Level 1
...Position: Technical Support Specialist – Level 1 Port Cyber is seeking to grow its... ...1 (TSS - L1) role within the Support Services group will be responsible for ensuring all... ...begin when the ticket is assigned. Tier 1 Issue Resolution - For simple day-to-day...
Work at office
Local area
Remote work
Relocation
Port Cyber Corporation
Kensington, MD
3 days ago
Tier II Help Desk Technician - Windows & Remote
...CELESTIAL INNOVATIONS GROUP LLC in Washington, DC is seeking a Tier II Help Desk Computer Specialist to provide advanced troubleshooting and support for desktop systems in a federal environment. The ideal candidate will have at least 3 years of experience with Windows...
Remote work
Work from home
Flexible hours
CELESTIAL INNOVATIONS GROUP LLC
Washington DC
4 days ago
IT Helpdesk Analyst Level 1 L1 Support
...District of Columbia iii. Log and route service requests and incidents in an incident management... ...related to both Call Center and Desk Side support Service/Incident requests xi... ...other technical teams to coordinate multi-tiered technical support for outages, widespread...
Contract work
Work at office
AHU Technologies Inc
Washington DC
22 hours ago
Service Desk Technicians (Tier I)
...Job Description Job Description Service Desk Technicians (Tier I) ~2+ years IT help desk/service desk experience ~ Proficiency with ticketing systems (ServiceNow preferred) ~ Strong customer service and communication skills ~ Experience with incident triage...
Contract work
Blue Rose Consulting Group, Inc.
Washington DC
18 days ago
IT Help Desk Specialist
...We are seeking an IT Help Desk Specialist to provide technical support and ensure the... ...troubleshooting skills, excellent customer service abilities, and experience supporting Microsoft... ...General Help Desk Support (30%) Provide Tier 1 and Tier 2 technical support for...
Remote work
ROCS Grad Staffing
Arlington, VA
22 hours ago
IT Administrator (Deskside Support Specialist)
...seeking reliable and customer-focused Help Desk Specialists to support the Department... .... In this role, you will provide Tier II and Tier III IT support services, manage incident resolution, and... ...constant engagement. We were ranked #1 on the Washington Technology Fast 50...
For contractors
Work at office
Immediate start
Expression
Washington DC
2 days ago
Production Support Analyst (Tier 1/2)
Job Description Job Description *Applicants must be US Citizens or permanent residents *Hybrid Position in Washington DC *Position is subject to contract award *3 professional references required Position Description The Data Analyst supports reporting, ...
Permanent employment
Contract work
Think Tank, Inc.
Washington DC
a month ago
Tier 2 Support Technician (Temp Work)
...provide cutting-edge technology services designed to achieve success... ...seeking a highly skilled Tier 2 Support Technician to work onsite in... ...contract position that runs form 4/1/2026 - 12/19/2026. The candidate... ...and/or outside the Service Desk. The Candidate is...
Contract work
Temporary work
For contractors
Work at office
Local area
Remote work
Relocation
DirectViz Solutions, LLC
Alexandria, VA
10 days ago
Business / Help Desk Analyst
...Business / Help Desk Analyst Location: Remote Other Considerations: U.S. Citizen... .... Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB... ...In this role, you will provide frontline Tier 0/1 support to the VINCI user community by...
Permanent employment
Full time
Contract work
Remote work
Sprezzatura LLC
Arlington, VA
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician (Tier 1). Be the first to apply!