Houseperson

Lobby Attendant/House KeepingLobby Attendant/House Keeping will be responsible for cleaning and maintaining all interior and exterior public areas to ensure exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.What you have:High School diploma or higherPrevious hospitality experience preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology e.g. tablets, iPadsWhat you'll do:Acknowledge guest in all public spaces with a warm and friendly greetingDistribute the necessary items to the assigned housekeepersAssist with banquet function of the hotel to include set up of tables and chairsTake care of any guest's special requests for pre-arrival e.g. foam pillows, extra towelsMaintain all hallways to ensure they are free from dust and/or scuffs, windowsills, door frames and base boardsSweep and/or vacuum hallways dailyClean inside the elevators and polish elevator tracks and landingsMaintain closets in order and keep par levels to standardKeep stairwells and ice machine areas free from debrisFollow scheduled shifts and follow break and lunch requirementsDeep clean on rotational scheduleAssist Director of Rooms Operations with VIP arrivalsAssist in the restocking and reorganizing the housekeepers' carts dailyReport any light outages, broken equipment, or room disparities to manager paying close attention to hallway areasAssist guest with any special's requestsAbility to communicate with manager on inventory needs e.g. amenities, pillow cases, bed linen, robes, etc.Professional communication while using technologyRespect all guests, team members, and management by maintaining a positive, friendly attitudeAbility to interact with guests and share hotel knowledge using personalization, such as using the guest nameMaintain guest confidentiality following all hotel proceduresReport any suspicious activity or unusual items in roomReport any irregular behavior from guests in public areas and/or in roomsAbility to take initiative and handle assignments with limited supervisionFollow all hotel policies and procedures as outlined in the team member handbookMaintain cleanliness and order of work area such as closets, carts, and housekeeping officeEnsure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to MarriottPhysical Demand:Ability to stand for extended periods of timeAbility to squat and bendAbility to communicate clearlyCorrected vision to normal rangeAbility to work long hours as neededAbility to lift / push / pull 50 lbs.Mental Demands:Make sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the office, the hotel, and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.