Customer Service Representative

Customer Service Representative – Plumbing Solutions of Idaho Location: Meridian, ID (Zip 83642) Plumbing Solutions of Idaho, a trusted name in home services with 19+ years of service, is looking for a full‑time Customer Service Rep (CSR) to join our amazing team. Compensation: $17‑$20 per hour, competitive wage. In addition, we offer: Health insurance with company contribution, Health Savings Account (HSA) Paid dental, paid vision, paid life insurance, short‑term disability 401(k) with matching, employee assistance program (EAP) Paid time off (PTO), holidays, vacations, paid birthday day off Company‑sponsored family‑friendly events Bonus incentives Responsibility Overview Book and schedule service calls, maintaining the technician roster for inbound and outbound appointments Prioritize calls based on urgency and job type using office resources Provide friendly communication, handle objections, deliver timely solutions, and follow up with clients to ensure satisfaction Keep accurate records of customer interactions, process accounts, and file documents Maintain a welcoming and organized environment to support quick service delivery Qualifications High school diploma or equivalent Customer support or client service experience Strong phone handling skills, including active listening Familiarity with CRM systems Experience providing phone customer service (plus) Adaptability, ability to prioritize multiple tasks, organizational attention to detail, ability to work independently Work Schedule Full‑time, Monday–Friday, 8 AM – 5 PM If you are organized, punctual, and passionate about exceptional customer service, apply today! #J-18808-Ljbffr Plumbing Solutions of Idaho