Senior CloudOps Engineer

About the RoleCloudZero is growing fast. Our customer base is expanding, the data challenges we're solving are getting more complex, and the platform is scaling to match. We're standing up real-time ingestion on Kafka right now, spanning several engineering teams, and it's the most operationally demanding thing we've built. Nobody owns the reliability of that path end to end today. That's the first thing you'd own. As a Senior Site Reliability Engineer you'll be a force multiplier for our engineering organization, owning the reliability, performance, and observability of the systems every team depends on, and empowering teams to ship features that help customers understand and optimize their cloud spend.This is real infrastructure work at real scale, not a ticket-closing role and not a console-clicking job. CloudZero processes billions of events daily across AWS, Azure, and GCP. Our customers rely on real-time, accurate cost data to make business-critical decisions, and any instability in our system impacts their planning. Built entirely on a unique serverless architecture with no EC2s and no containers, our platform demands infrastructure that scales gracefully, fails predictably, and recovers automatically. There are no Kubernetes clusters or broker fleets to tune here, so the reliability work is engineering, not firefighting. On-call is light: Nimbus carries a weekly rotation for shared infrastructure, and feature teams respond for their own services.If you thrive on hard operational problems, care deeply about reliability and performance, and want to see your work matter to customers in direct and measurable ways, this role was built for you.What You'll DoReliability and ObservabilityOwn the reliability practice for CloudZero's real-time ingestion path: SLOs that span team boundaries, the failure modes nobody owns because they live in the seams, and the architectural changes that come out of what you learnSign off on shared critical paths before they go live, and call the pause conversation when an error budget burnsInstrument systems so that failures surface quickly and debugging happens with data, not guessworkBuild observability into everything so you know about problems before customers doPython and Infrastructure as CodeBuild the reliability tooling, not just the recommendations: load generators, fault-injection harnesses, SLO instrumentation libraries, deployment safety checksWrite production Python across shared libraries, internal services, automation, and agents, and set the standards others build againstDesign and maintain CloudFormation and SAM modules that provision reliable, cost-efficient cloud resourcesOwn infrastructure end to end with no clicking through consolesAutomationAutomate deployments, scaling, backups, and limit changes; if humans are doing it repeatedly, build a system to do it insteadBalance automation intelligently, building solutions to real problems rather than automating for its own sakeEvaluate the autonomous agents we already run in production honestly, make the good ones excellent, and throw away the ones that aren't worth itMake our systems legible to AI tooling as well as to people, starting with the service and ownership metadata in our developer portalPartner with Product EngineeringHelp teams design resilient services, review architectures for operational complexity, and build deployment pipelines that enable safe and fast shippingBake SLOs and instrumentation into shared templates so teams inherit good practice instead of reinventing itDrive adoption across 40+ engineers by building the case, not by mandateOptimize for cost and performance; CloudZero's business is helping others optimize cloud costs, and we should be exemplars of efficient cloud usage ourselvesWhat You BringStrong production Python as your primary language, owned, tested, and maintained at scaleAn SLO you defined yourself, including what you deliberately chose not to alert onExperience operating asynchronous, event-driven systems and reasoning about back-pressure, consumer lag, replay, poison messages, and partial failure (Kafka, Kinesis, SQS, Pulsar, or Step Functions; we run MSK, so failure reasoning matters more than broker tuning)One reliability or platform change you drove through a team that didn't report to you and hadn't asked for itEnough production time to have owned reliability outcomes rather than reliability tasks, which usually means 5+ years building and operating distributed systems in AWSInfrastructure as Code in practice, using CloudFormation and SAM or transferable depth in Terraform or PulumiHands-on experience instrumenting systems in monitoring tools such as Sumo Logic, Datadog, Prometheus, or Splunk, not just reading dashboardsProven ability to debug production issues under pressureAn appetite for frontier AI models such as Claude, Codex, or GeminiValues thoughtful, reliable system design over reactive hero effortsStrong documentation habits to support long-term team clarity and system stabilityAbility to clearly explain complex technical issues to non-technical stakeholdersEnergized by breadth: comfortable holding several areas at once, going deep in whichever one is currently on fire, then handing it back as a standard and moving onBonus: chaos engineering or load testing as a practice you built, internal developer portal experience (Cortex, Backstage), test automation or ephemeral test environments, GitHub Actions at scale, LLM-backed tooling real engineers used dailyAbout CloudZeroCloudZero is the AI ROI Company. We built the financial control plane for AI: the system finance, IT, and engineering use to connect every AI dollar to the outcome it produced. Across every provider. In real time.AI spend is the fastest-growing line on enterprise P&Ls and the least understood. Only 14% of CFOs can prove AI ROI today. CloudZero answers the question no one else can: what did it cost to produce this outcome, for this customer, on this model.The largest cloud spenders on the planet already run on CloudZero, including Coinbase, Duolingo, DoorDash, and Shutterstock. We processed 14 trillion billing events in the last twelve months. We're the first listed partner on Anthropic's cost and usage API. We've raised over $119 million, including a$56 million Series C backed by leading venture capital firms.Why Join Our Team? At CloudZero, you’ll find a collaborative, fast-moving environment where your work makes a direct impact. We’re a team that values ownership, creativity, and curiosity — and we’re tackling some of the most complex challenges in the cloud space. If you’re excited by working with cutting-edge technology, driving meaningful outcomes, and growing with a company that’s scaling fast, we’d love to hear from you!Compensation Range: $130K - $190KLocationBoston; San FranciscoAddressBoston, MassachusettsEmployment TypeFull timeLocation TypeHybridDepartmentEngineeringApplication EngineeringCompensation$130K – $190K • Offers Equity