Community Safety Surveillance Dispatcher

Position Description

This position exists to monitor surveillance cameras for suspicious or unusual activity and to dispatch Community Safety Ambassadors as needed. The role also involves receiving and responding to community calls related to low-level safety concerns.

This position is temporary for 2026 and could become a permanent position in 2027. The City of Minneapolis does not sponsor applicants for work visas.

Job Duties and Responsibilities

1. Monitor work zones using CCTV and centralized camera systems to detect suspicious or unusual activity.

2. Dispatch uniformed Community Safety Ambassadors to respond to incidents or assist as needed, following established procedures.

3. Serve as a point of contact for the public, business owners, residents, and City staff via phone and radio communication.

4. Relay information between Community Safety Ambassadors, internal departments, and external stakeholders.

5. Operate two-way radios, pagers, and radio base stations to support communication and coordination.

6. Enter, retrieve, and maintain security-related data using computer systems.

7. Maintain electronic records and archives of relevant information.

8. Monitor inventory of supplies and equipment, and notify supervisory staff when repair or replenishment is needed.

9. Perform general office tasks and administrative support as assigned.

WORKING CONDITIONS: Regular indoor office environment.

Required Qualifications

MINIMUM EDUCATION: A High school diploma, GED or equivalent. MINIMUM EXPERIENCE One year of related work experience. EQUIVALENCY An equivalent combination of education and highly related experience in a similar environment may be considered. LICENSES/CERTIFICATIONS: None. Selection Process The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process. Background Check The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position. Union Representation

This position is represented by a collective bargaining agreement between the City of Minneapolis and the American Federation of State, County, and Municipal Employees (AFSCME) General Unit. Eligible List Statement The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire two months after it has been established. Interview Selection The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Knowledge, Skills and Abilities

1. Strong written and verbal communication skills.

2. Ability to accurately follow instructions.

3. Skilled in interacting with the public and stakeholders courteously and tactfully, even in high-pressure situations.

4. Familiarity with standard office methods, procedures, and equipment.

5. Proficient in using computers and relevant software systems.

6. Knowledge of trespass ordinances and applicable laws.

7. Understanding of monitoring systems, including recording, playback, and related procedures.

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purposeserving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity employer.

Benefits

Benefits Summary Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page . Insurance Health insurance Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica. Dental insurance The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees. Life insurance The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance. Paid time off Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements . Paid parental leave City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child. Retirement City employees earn a pension and may choose to participate in additional retirement savings programs.

• Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.
• Deferred compensation : Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).

Transportation Eligible City employees may choose to participate in the following transportation programs:

• Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.
• Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars.

Learning and development To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine's, and St. Mary's University of Minnesota are available to City employees. Other perks Employees can also take advantage of flexible spending accounts, the Emotional Wellbeing Solutions , health club discounts and more.