Patient Services Representative, Adolescent Health

Job Title

Help coordinate the flow of patients through the front office in a manner that reflects superior customer service and ensures timely patient care.

The starting range for this position is $17.00 - $20.00 hourly.

Responsibilities

• Greet patients promptly upon their arrival to the clinic utilizing excellent customer service
• Complete entire check in process as patients arrive in a timely, efficient manner
• Thoroughly review and update patient demographics, income, insurance and sliding fee as indicated
• Ensure patient is screened by financial counselors if applicable
• Effectively manage patient flow through the check in process and monitor daily appointment schedules
• Communicate effectively with back office support staff and other departments
• Function well as a team with the flexibility to adapt to daily changes in routine or assignments
• Monitor wait times in the waiting area and communicate delays to the patient and clinical staff
• Manage late arriving patients per policy and no-show appointments as appropriate
• Collect co-pay and accurately reconcile daily cash
• Complete entire check out process for patient visits; collect fee tickets and enter all charges
• Serve as cashier; collect payment and set up payment plan per policy
• Schedule follow-up appointments as indicated

Qualifications

Education: High School Diploma/GED

Experience:

• Minimum two years' experience working in a physician's office or healthcare facility
• Experience with medical billing preferred

Certificate/License: None

Knowledge, Skills, and Abilities:

• Bilingual in English/Spanish
• Exceptional customer service skills
• Ability to interact successfully with people from a variety of backgrounds and abilities
• Basic computer literacy, including working with databases
• Working knowledge of electronic medical records and practice management systems
• Ability to multi-task in a high change environment

Our Benefits Include:

• 18 PTO days per year & 11 paid holidays
• Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
• Dental & Vision
• Flexible Spending Accounts
• Employer paid Life Insurance
• Employer paid Short-Term and Long-Term Disability
• Annual Training
• 403(b) with 4% employer matching

People's Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.

People's Community Clinic