Account Manager

Account Manager

Join ServiceMaster and become an employee-owner! ServiceMaster Clean Services is a recognized leader in disaster restoration and cleaning services with locations in California, New Mexico, Nevada, and Virginia. Our growing team consists of detail-oriented professionals and dedicated responders supporting homeowners, businesses, and commercial buildings facing water, fire, and smoke damage. We show a deep level of care for our clients and teams as an employee-owned company, meaning the success of ServiceMaster Clean benefits everyone. Explore job openings with our knowledgeable, friendly, and hard-working team today!

The Account Manager is responsible for a group of accounts within ServiceMaster Clean services. The Account Manager will oversee day to day facilities services provided at all current and new accounts within area of responsibility.

Responsibilities:

• Conduct daily and nightly site/building inspections to assess technical skill levels, production rates and quality of service
• Monitor, evaluate and manage cost and budget of materials. Oversee and monitor chemical and paper inventory for all locations within territory
• Develops effective working relationships with all clients/customers and address any issues and concerns in a timely manner
• Support, mentor, and supervise all onsite employees and supervisors
• Evaluate work performance of all direct reports annually and prepare career development paths for employees seeking opportunities for advancement
• Monitor and review timesheets for accuracy and completion
• Oversee and monitor technical training of employees
• Schedule and dispatch to ensure daily coverage
• Monitor, evaluate and implement safety policies, procedures, and communications for all personnel
• Monitors all workers compensation activities within area of operations and working in conjunction with Safety and Human Resources
• Perform special assignments as needed or requested by Branch Manager or Senior Leadership

Requirements:

• 1-3+ years of experience in Management/Operations preferably within hospitality, construction, restoration, or janitorial environments
• Previous technical knowledge and skills in facilities services industry
• Strong customer service and problem solving skills
• Excellent oral and written and communication skills
• Strong technical/computer skills with experience in Microsoft Office Suite
• Flexibility with regard to schedule and ability to travel locally within Albuquerque vicinity

Perks We Offer:

• Various benefits plans as well as paid sick time, holidays and vacation time depending on your hiring status
• Ability to participate in our employer-stock ownership plan (ESOP)! Every vested full-time permanent employee becomes an employee-owner with a company-paid retirement fund. Why pay into a retirement account, when you don't have to?

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.