Operations Manager

Operations ManagerPIRTEK South Boise provides on-site hydraulic hose repair and replacement across the Boise metro. Our technicians work out of fully stocked mobile service units and go directly to our customers' equipment, so downtime gets fixed where it happens. We boast a 1-hour ETA for on-site emergency hose services, available 24/7/365, setting us above the competition. We're growing, and we're investing in the people, systems, and equipment to support that growth. Come join our growing team and keep your community operating!The RolePIRTEK South Boise is hiring an Operations Manager to lead our field service technicians and take ownership of our day-to-day service operation. This is a leadership role for someone who is technically capable, enjoys developing people, solves problems, and gets things done without needing constant direction. The position is approximately 70% leadership, sales, and operational management and 30% field involvement and technical support. You will have meaningful authority to make decisions within your area, and you will be accountable for the results. The Operations Manager is provided with training opportunities, at the franchise owner's discretion, on industry knowledge, PIRTEK front and back-end processes, safety standards, and the associated operational software. PIRTEK USA also provides a 24/7 hotline, giving expert support when troubleshooting unusual situations or abnormalities in the field.Why This RoleReal authority. You report directly to the owner, not through layers of corporate management.You'll build our technician development program, not inherit someone else's binder.A real growth path. For the right person, this role leads to General Manager responsibility for the entire business.What You Will OwnAdhere to all industry and PIRTEK safety standardsLead, coach, and develop field service techniciansSpend regular time in the field coaching technicians and checking service qualityBuild a technician skill-level and development program that identifies capabilities, training needs, and advancement opportunitiesImprove technician productivity, documentation, and repair qualityOwn technician performance reviews, coaching, and corrective actionProvide sales route planning to technicians and perform sales support in the fieldMaintain materials and inventory by managing quantities, forecasting needs, and placing Purchase Orders, as neededEnsure company equipment and vehicles are well-maintainedServe as the primary escalation point for difficult hydraulic and mechanical problemsResolve escalated customer and service issuesIdentify operational problems, develop solutions, and carry projects through to completionWho We're Looking ForStrong mechanical troubleshooting abilityAbility to read, write, and communicate in EnglishExperience with field service, construction equipment, rental equipment, heavy-duty vehicles, material handling, or similar machineryExperience leading, coaching, training, and mentoringAble to build strong relationships while holding people accountableOrganized enough to manage multiple priorities and finish what you startComfortable with numbers. You track results, understand what drives cost and productivity, and want to learn the business side.Moderate to advanced computer/technology acumen (operational software, inventory management, etc.)Formal management experience is preferred but not required. We will consider a strong lead technician, field service supervisor, or experienced technical leader ready for more responsibility.How We Measure SuccessWe run this business on data. In your first year, we'll measure progress on:Technician retention and time to productivity for new hiresTechnician skill progression through our development programCallbacks and reworkFirst-time fix rateTechnician overtime hoursWork order documentation qualityFleet preventive maintenance completion and unplanned vehicle downtimeCustomer escalations and complaintsQualificationsHigh School diploma or GEDExperience in an industrial/mechanical/construction or related field a plusValid driver's license and insurable driving recordAbility to pass a background checkWork EnvironmentThe Operations Manager role will be primarily in the field, performing both sales and operational support, with some at home computer work.You will be exposed to moderately loud equipment/machineryYou will come in contact with oil, grease, lubricant, and other "messy" substances frequently used in this industryYou may be required to travel for training initiatives, at no cost to youCompensation & Benefits$54,000-$60,000 base salary, based on experiencePerformance bonus with a target of up to 10% of basePTO and sick timeCompany phone and laptopUniforms and workwearCompany-paid job-related trainingScheduleMonday-Friday, 7:30 AM-5:00 PM. The Operations Manager will coordinate and participate in an on-call rotation with technicians. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise should be made directly to the franchise location, and not to PIRTEK USA. Compensation: $54,000.00 - $60,000.00 per year