Senior Software Production Support Engineer (Onsite)

Date Posted: 2026-05-28 Country: United States of America Location: US-TX-RICHARDSON-C17 ~ 1717 Cityline Dr ~ CITYLINE C17 Position: Senior Software / Production Support Engineer Role Type: Onsite Citizenship Requirements: U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Security Clearance Type: Secret – Current Security Clearance Status: Active and existing security clearance required on day 1 Job Summary Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. Collins Aerospace is seeking a highly skilled and motivated Senior Software / Production Support Engineer to perform production, assembly, and checkout of hardware (HW) and software (SW) network communications equipment racks, embedded Commercial Off-The-Shelf (COTS), and program-unique modules and components. This exciting opportunity will involve applying your technical expertise to support and troubleshoot IT hardware, software, and network systems. Responsibilities Testing of Hardware and Software for connectivity and usability, as required. Installation and Configuration of DIPN Hardware in a lab environment. Support for development and test teams utilizing equipment in the Lab. Creating, maintaining, and improving processes. Establish customer lab requirements for program product line features. Tasking and planning for program efforts. Design support systems machines and network devices. Establish and maintain connectivity between RTX systems and external systems, configuring all network access needed. Ensure RTX and Business Partners have reliable access to project systems. Support all other teams in their tasks involving all aspects of the DIPN. Documentation of changes within the DPIN configuration of hardware. Qualifications System Administration experience and best practices experience. Experience with configuring networking devices (i.e., routers, switches, etc.). Experience with writing technical documentation (i.e., SOPs, mechanical drawings, workflow diagrams, etc.). Experience with virtualization technologies, preferably Harvester/Rancher, Longhorn, Kubernetes, etc. DOD 8140 IAT II Certified. Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience. Active and transferable Secret U.S. government issued security clearance is required prior to start date. Preferred Qualifications Experience with Git, Gitea, Artifactory, etc. Basic understanding of using Jira and Confluence. Experience with working with Podman. Experience with Infrastructure as Code (IaC) technologies like Ansible and/or Terraform. Salary Salary range: $86,800 – $165,200 USD. Benefits Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option. Tuition reimbursement program. Student Loan Repayment Program. Life insurance and disability coverage. Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Ovia Health, fertility, and family planning. Adoption Assistance. Autism Benefit. Employee Assistance Plan, including up to 10 free counseling sessions. Healthy You Incentives, wellness rewards program. Doctor on Demand, virtual doctor visits. Bright Horizons, child and elder care services. Teladoc Medical Experts, second opinion program. Employee Referral Eligible This role is a U.S.-based role. Hired applicants may be eligible for benefits, including but not limited to medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. EEO Statement RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. #J-18808-Ljbffr Prattwhitney