Residential Cable/Fiber Technician / Fulfillment Tech

Fulfillment Technician Location: Traverse City, MI About Broadstaff Broadstaff is a leading staffing partner supporting the telecommunications and infrastructure industries nationwide. We connect top talent with high-impact projects across fiber, wireless, and network deployments. Our team is committed to delivering quality, safety, and career growth for our employees and partners. Position Overview Broadstaff is seeking a Fulfillment Technician to support the installation, provisioning, and activation of telecommunications services. This role plays a critical part in delivering high-quality connectivity solutions to customers by ensuring services are installed accurately, efficiently, and to the highest standards. Key Responsibilities Install, configure, and activate telecom services including internet, voice, and data Perform service provisioning, testing, and troubleshooting of network connections Interpret work orders, engineering drawings, and service tickets Install and configure customer-premise equipment (routers, modems, switches) Conduct signal testing and verify service performance meets standards Troubleshoot and resolve connectivity and performance issues Maintain accurate documentation of work completed and materials used Communicate clearly with customers regarding installations and service usage Follow all safety procedures and company policies in the field Collaborate with dispatch, engineering, and network operations teams Qualifications High school diploma or equivalent 1–3+ years of experience in telecom, field service, or network installation Knowledge of fiber optics, coax, and copper cabling preferred Basic understanding of networking (IP addressing, routers, switches) Ability to read and interpret technical diagrams and work orders Strong troubleshooting and problem-solving skills Valid driver’s license with a clean driving record Ability to lift up to 75–85 lbs and work outdoors in various conditions Preferred Skills Experience with fiber splicing, OTDR testing, or structured cabling Familiarity with ISP, VoIP, or Metro-E services Strong customer service and communication skills Ability to work independently and manage time effectively Work Environment Field-based role with travel to job sites Exposure to outdoor elements, heights, and confined spaces May require on-call, weekend, or after-hours work Why Join Broadstaff? Competitive compensation Opportunity to work on cutting-edge telecom projects Career growth in a high-demand industry Supportive team environment focused on safety and performance #J-18808-Ljbffr