Technical Service Manager-Electrical Testing (Baltimore)

Technical Service Manager-Electrical Testing (Baltimore) The Technical Service Manager will lead, train, and develop a technical service team while actively participating in field work. This role bridges operational leadership with technical execution, ensuring high-quality service delivery, customer satisfaction, and internal capability building. Role Overview: The Technical Service Manager will lead, train, and develop a technical service team while actively participating in field work. Leadership & Team Development Recruit, train, and mentor technical service staff (electricians, technicians, technologists, engineers). Establish technical training programs and internal certifications to upskill the team. Foster a culture of safety, quality, and continuous improvement. Conduct performance reviews, set development goals, and provide coaching. Field Work & Technical Expertise Perform hands-on electrical evaluations, inspections, testing, commissioning, troubleshooting, and maintenance across low, medium, high and extra-high voltage systems. Respond to client emergencies and participate in on-call rotations. Lead complex technical field projects until the team is fully developed. Provide technical guidance and mentorship on-site, modeling best practices. Project Delivery Oversee and execute technical service projects (maintenance, commissioning, upgrades, lifecycle replacements). Ensure projects are delivered on-time, on-budget, and to applicable standards (NETA, NFPA, IEEE). Prepare pre-job plans, MOPs, and safety documentation. Coordinate with internal departments for project hand-offs, scheduling, and billing. Scheduling & Resource Management Develop and manage daily/weekly schedules for technical staff, equipment, and subcontractors. Track job progress in company systems. Collaborate and build relationships with other offices across the US and Canada. Estimating, Quoting & Business Support Prepare quotes for technical service work and lifecycle projects. Support business development team with estimates and RFPs. Identify opportunities to expand client services and pull-through work. Safety, Quality & Compliance Ensure all work is completed in accordance with company safety policies, CEC, OHSA, and industry standards. Perform site inspections and address job hazards proactively. Ensure technical reports and deliverables meet quality standards before client delivery. Financial Management Track project costs, approve timesheets, and ensure timely billing. Provide billing forecasts and job cost report. Optimize resource utilization to balance cost efficiency with service quality. Success Measures (KPIs) Development of a skilled, independent technical service team within 12–18 months. % of projects delivered on-time, on-budget, and without rework. Team training completions and internal progression milestones. Client satisfaction scores and repeat service engagements. Safety record (zero incidents, proactive hazard reporting). Requirements NETA or NICET field testing experience (5+ years) Supervision or operations management experience is a plus Seniority level Mid-Senior level Employment type Full-time Job function Project Management Industries Appliances, Electrical, and Electronics Manufacturing #J-18808-Ljbffr The Nowak Group