Customer Service Associate

Overview Join to apply for the Customer Service Associate role at Walgreens . The actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $15.00/hr - $17.50/hr Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied). Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customers and recommends trade-up and/or companion items. Registers customer purchases, processes payments, voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised; takes inventory and maintains records. Checks in and prices merchandise as required or as directed. Implements asset protection procedures to identify and minimize loss; ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco). Constructs and maintains displays; completes resets and revisions as directed. Assists with product separation and stock rotation (FIFO) for consumables; restocks as needed. Has working knowledge of store systems and store equipment. Provides customer service in the photo area (e.g., digital passport photos, poster print services, promotional photo products). Assumes web pick-up responsibilities (monitors orders, fills orders, and delivers to customers as they arrive). Assists with exterior and interior maintenance to maintain a clean, neat, and orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes required programs as directed by Manager or corporate. Qualifications Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Willingness to work a flexible schedule, including evenings and weekend hours. Preferred Qualifications Prefer six months of experience in a retail environment. Prefer prior work experience with Walgreens. Willingness to work a flexible schedule, including evenings and weekend hours. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please visit the Walgreens benefits page. #J-18808-Ljbffr