Technical Account Director

About Us: Founded in 2021, Axion Ray is at the forefront of transforming product quality and customer satisfaction in manufacturing. Our cutting-edge AI-powered platform empowers manufacturers to swiftly identify, thoroughly investigate, and effectively resolve quality issues while simultaneously elevating customer experiences and outcomes. As trailblazers in end-to-end quality intelligence, we're setting new industry standards. Our innovative approach enables industrial, aerospace, consumer, and medtech manufacturers to harness the power of quality and post-market data, driving down costs and boosting business performance. Our vision extends beyond mere problem-solving; we're committed to reshaping the future of manufacturing. By seamlessly integrating advanced AI technology with deep industry expertise, Axion Ray is paving the way for smarter, safer, and more efficient production processes across diverse sectors. Backed by leading investors, including Bessemer Venture Partners, Amplo, Boeing, and RTX Ventures, Axion Ray is poised to lead the quality revolution in manufacturing. About the Role: Axion Ray is looking for a Technical Account Director who can own the business and commercial outcome with our customers — not just the work. You are the senior relationship and commercial owner on your accounts, responsible for growth, retention, and making sure Axion Ray’s value is impossible to ignore. Key Responsibilities: Own senior customer relationships and account strategy end to end. Drive commercial outcomes including renewals, expansion, and revenue targets. Lead pilot-to-production conversion, ensuring customers move from experimentation to operational scale. Orchestrate cross-functional alignment across the account and manage junior resources. Requirements: 4-8+ years of experience in strategic account management, enterprise consulting, or customer success leadership. Demonstrated success driving commercial outcomes: renewals, expansion, and revenue growth. Track record of managing senior executive relationships at complex organizations. Experience leading pilot-to-production conversions in enterprise or industrial environments. Ability to orchestrate cross-functional teams toward shared commercial and delivery objectives. Strong commercial instincts and the ability to build and execute account strategies independently. Manufacturing, supply chain, or industrial AI experience is a plus. Who You Are: You’re a builder and operator who thrives in fast-moving, high-accountability environments. You take pride in getting things done — thoughtfully, efficiently. You’re energized by ambiguity, skilled at bringing clarity, and comfortable flexing between strategy and execution. You value feedback — giving it, receiving it, and acting on it — and you see collaboration as a competitive advantage, not a burden. You’re low-ego but high-agency: you care about winning as a team more than being right individually. You move quickly, communicate directly, and make decisions grounded in impact and data. You don’t need constant direction — you create momentum. You take ownership for outcomes, and you expect the same from those around you. How We Operate: We move fast, work smart, and hold ourselves to a high bar. Axion isn’t a 9–5 — it’s a place for people who take pride in their craft and are motivated by meaningful work. We respect time off and boundaries, but we’re also realistic: hard problems sometimes require weekend pushes or late-night thinking sessions. We support that balance — intensity with respect for recharge. We stay highly collaborative and connected throughout the day — much of our communication happens over Slack. We move quickly, share feedback often, and keep discussions open so decisions and context flow freely. If you value crisp communication, rapid iteration, and a steady hum of collaboration, you’ll fit right in. We: Collaborate deeply. Feedback is part of how we build — everyone has a voice, and ideas win on merit. Leave ego at the door. Titles don’t define value; contribution does. Bias toward action. We iterate fast and favor progress over perfection. Communicate with clarity. Direct, transparent, and always in service of the mission. Act like owners. Everyone is accountable for outcomes, not just tasks. Sustain excellence. We push hard but don’t glorify burnout — we’re in this for the long game. If you want to help shape a company redefining how manufacturing operates — and you thrive in a culture that rewards ownership, speed, and candor — you’ll feel at home here What We Offer: Work with cutting-edge AI technology making a tangible impact in manufacturing Collaborative, mission-driven team and supportive leadership Generous time off Competitive compensation, equity, and benefits Lunch stipend…. And much more Ready to drive the future of manufacturing with AI? Apply today to join our team and help us build the category-defining platform for quality intelligence. Axion is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.